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Duncan Baker
Duncan Baker
User

Update to 17.1.1 Pro 64 bit  en

Autore: Duncan Baker
Visite 462, Followers 1, Condiviso 0  

I am trying to update Professsional 17.0.12 to 17.1.1

I get the message "installing updated files" but then I get

"It was not possible to install the files on your computer.

Please verify that all progams are closed and restart the update."

They are closed and I get the same result.

Grateful for thoughts.

Postato il
4 RISPOSTE - 1 UTILE - 1 CORRETTO
Andre E
Andre E
Moderator

Duncun,
Sometimes it's better to download full version from the helpdesk here, top right next to your name pulld own -> download. And install that one.

This should do the update.

Best Regards

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Postato il da Andre E
Incomedia
Elisa B.
Incomedia

Hi Duncan, 

please follow Andre's suggestion, if you need further help I am here for you. 

Have a nice day!

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Postato il da Elisa B.
Duncan Baker
Duncan Baker
User
Autore

Thanks both. The update has worked fine today. Maybe the reboot for the windows update helped. Who knows?

Anyway - all is now OK. 

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Postato il da Duncan Baker
Andre E
Andre E
Moderator

Great Duncan,
Glad you can continue!

Thanks for the feedback.

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Postato il da Andre E