Update to 17.1.1 Pro 64 bit

Autore: Duncan Baker

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Parole Chiave: install,not,possible,update,website x5 professional 17

I am trying to update Professsional 17.0.12 to 17.1.1

I get the message "installing updated files" but then I get

"It was not possible to install the files on your computer.

Please verify that all progams are closed and restart the update."

They are closed and I get the same result.

Grateful for thoughts.

Postato il 25/02/2019 20:11:30

4 RISPOSTE - 1 UTILE - 1 CORRETTO

Andre E

Moderator

Duncun,
Sometimes it's better to download full version from the helpdesk here, top right next to your name pulld own -> download. And install that one.

This should do the update.

Best Regards

Postato il 25/02/2019 22:02:48 da Andre E

Elisa B.

Incomedia

Hi Duncan,

please follow Andre's suggestion, if you need further help I am here for you.

Have a nice day!

Postato il 27/02/2019 08:43:29 da Elisa B.

Duncan Baker

User
Autore

Thanks both. The update has worked fine today. Maybe the reboot for the windows update helped. Who knows?

Anyway - all is now OK.

Postato il 27/02/2019 16:16:40 da Duncan Baker

Andre E

Moderator

Great Duncan,
Glad you can continue!

Thanks for the feedback.

Postato il 27/02/2019 16:32:22 da Andre E