Update to 17.1.1 Pro 64 bit

Author: Duncan Baker

Visited 1497, Followers 1, Shared 0

Tags: install,not,possible,update,website x5 professional 17

I am trying to update Professsional 17.0.12 to 17.1.1

I get the message "installing updated files" but then I get

"It was not possible to install the files on your computer.

Please verify that all progams are closed and restart the update."

They are closed and I get the same result.

Grateful for thoughts.

Posted on the 02/25/2019 20:11:30

4 ANSWERS - 1 USEFUL - 1 CORRECT

Andre E

Moderator

Duncun,
Sometimes it's better to download full version from the helpdesk here, top right next to your name pulld own -> download. And install that one.

This should do the update.

Best Regards

Posted on the 02/25/2019 22:02:48 from Andre E

Elisa B.

Incomedia

Hi Duncan,

please follow Andre's suggestion, if you need further help I am here for you.

Have a nice day!

Posted on the 02/27/2019 08:43:29 from Elisa B.

Duncan Baker

User
Author

Thanks both. The update has worked fine today. Maybe the reboot for the windows update helped. Who knows?

Anyway - all is now OK.

Posted on the 02/27/2019 16:16:40 from Duncan Baker

Andre E

Moderator

Great Duncan,
Glad you can continue!

Thanks for the feedback.

Posted on the 02/27/2019 16:32:22 from Andre E