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Duncan Baker
Duncan Baker
User

Update to 17.1.1 Pro 64 bit  en

Author: Duncan Baker
Visited 1377, Followers 1, Shared 0  

I am trying to update Professsional 17.0.12 to 17.1.1

I get the message "installing updated files" but then I get

"It was not possible to install the files on your computer.

Please verify that all progams are closed and restart the update."

They are closed and I get the same result.

Grateful for thoughts.

Posted on the
4 ANSWERS - 1 USEFUL - 1 CORRECT
Andre E
Andre E
Moderator

Duncun,
Sometimes it's better to download full version from the helpdesk here, top right next to your name pulld own -> download. And install that one.

This should do the update.

Best Regards

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Posted on the from Andre E
Incomedia
Elisa B.
Incomedia

Hi Duncan, 

please follow Andre's suggestion, if you need further help I am here for you. 

Have a nice day!

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Posted on the from Elisa B.
Duncan Baker
Duncan Baker
User
Author

Thanks both. The update has worked fine today. Maybe the reboot for the windows update helped. Who knows?

Anyway - all is now OK. 

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Posted on the from Duncan Baker
Andre E
Andre E
Moderator

Great Duncan,
Glad you can continue!

Thanks for the feedback.

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Posted on the from Andre E