WebSite X5Help Center

 
Duncan Baker
Duncan Baker
User

Update to 17.1.1 Pro 64 bit  en

Autor: Duncan Baker
Visitado 453, Seguidores 1, Compartilhado 0  

I am trying to update Professsional 17.0.12 to 17.1.1

I get the message "installing updated files" but then I get

"It was not possible to install the files on your computer.

Please verify that all progams are closed and restart the update."

They are closed and I get the same result.

Grateful for thoughts.

Publicado em
4 RESPOSTAS - 1 ÚTIL - 1 CORRIGIR
Andre E
Andre E
Moderator

Duncun,
Sometimes it's better to download full version from the helpdesk here, top right next to your name pulld own -> download. And install that one.

This should do the update.

Best Regards

Ler mais
Publicado em de Andre E
Incomedia
Elisa B.
Incomedia

Hi Duncan, 

please follow Andre's suggestion, if you need further help I am here for you. 

Have a nice day!

Ler mais
Publicado em de Elisa B.
Duncan Baker
Duncan Baker
User
Autor

Thanks both. The update has worked fine today. Maybe the reboot for the windows update helped. Who knows?

Anyway - all is now OK. 

Ler mais
Publicado em de Duncan Baker
Andre E
Andre E
Moderator

Great Duncan,
Glad you can continue!

Thanks for the feedback.

Ler mais
Publicado em de Andre E