Problems in receiving orders/emails from the web shop 
Автор: Pauli Lindberg
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Hello,
we have a web shop but can not receive the orders or confirmation emails after purchase.
However, the web page shows order number and other details.
Размещено

Hello Pauli,
I am sorry about the issue.
Could you provide a screenshot of the settings used in Step 1 - Settings ---> E-commerce Cart ---> Sending Order and in Step 5 - Export ---> Upload website to the internet ---> Parameters ---> E-mail?
I remain available.
Автор
Hi Eric,
here they are:
Best regards,
Pauli
Hello,
I would recommend disabling the "Allow sending from alternative senders option", regarding the script was Standard script recommended by your provider specifically?
I would otherwise suggest using PHPMailer, SMTP or Authenticated SMTP depending on what they suggest.
Автор
Hello,
tried that PHPMailer, no help
Hello Pauli,
have you also disabled the option I mentioned?
If you log into https://bio.fi/admin (you can use the credentials of any user set as administrator in Step 1 - Settings ---> Access Management), are there errors displayed in the e-mail log in the WebSite Test section?
I remain available.
Автор
Hello Eric,
the website test says:
The address for public file is (/home/zelektro20499fi/public_html/zelektro20499fi_elektrokauppa)
The read/write file access should be 777
FAIL
I have done that but no use.
Hello Pauli,
that is a separate matter, related to the permissions of the writing access folder.
In the bottom part of that page, do you you see a list of errors?
Автор
Hello,
no list of errorrs, nut when I tried to check the e-mail settings (PHP Mailer) nothing was sent
Hello Pauli,
I recommend contacting your hosting provider, perhaps they have a recommended script to recommend, such as SMTP or Authenticated SMTP.