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Pauli Lindberg
Pauli Lindberg
User

Problems in receiving orders/emails from the web shop  en

Auteur : Pauli Lindberg
Visité 248, Followers 1, Partagé 0  

Hello,

we have a web shop but can not receive the orders or confirmation emails after purchase.

However, the web page shows order number and other details.

Posté le
9 RéPONSES
Incomedia
Eric C.
Incomedia

Hello Pauli,
I am sorry about the issue.
Could you provide a screenshot of the settings used in Step 1 - Settings ---> E-commerce Cart ---> Sending Order and in Step 5 - Export ---> Upload website to the internet ---> Parameters ---> E-mail?
I remain available.

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Posté le de Eric C.
Pauli Lindberg
Pauli Lindberg
User
Auteur

Hi Eric,

here they are:

Best regards,

Pauli

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Posté le de Pauli Lindberg
Incomedia
Eric C.
Incomedia

Hello,
I would recommend disabling the "Allow sending from alternative senders option", regarding the script was Standard script recommended by your provider specifically?
I would otherwise suggest using PHPMailer, SMTP or Authenticated SMTP depending on what they suggest.

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Posté le de Eric C.
Pauli Lindberg
Pauli Lindberg
User
Auteur

Hello,

tried that PHPMailer, no help

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Posté le de Pauli Lindberg
Incomedia
Eric C.
Incomedia

Hello Pauli,
have you also disabled the option I mentioned?
If you log into https://bio.fi/admin (you can use the credentials of any user set as administrator in Step 1 - Settings ---> Access Management), are there errors displayed in the e-mail log in the WebSite Test section?
I remain available.

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Posté le de Eric C.
Pauli Lindberg
Pauli Lindberg
User
Auteur

Hello Eric,

the website test says:

The address for public file is (/home/zelektro20499fi/public_html/zelektro20499fi_elektrokauppa)

The read/write file access should be 777

FAIL 

I have done that but no use.

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Posté le de Pauli Lindberg
Incomedia
Eric C.
Incomedia

Hello Pauli,
that is a separate matter, related to the permissions of the writing access folder.
In the bottom part of that page, do you you see a list of errors?

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Posté le de Eric C.
Pauli Lindberg
Pauli Lindberg
User
Auteur

Hello,

no list of errorrs, nut when I tried to check the e-mail settings (PHP Mailer) nothing was sent

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Posté le de Pauli Lindberg
Incomedia
Eric C.
Incomedia

Hello Pauli,
I recommend contacting your hosting provider, perhaps they have a recommended script to recommend, such as SMTP or Authenticated SMTP.

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Posté le de Eric C.