WebSite X5Help Center

 
Pauli Lindberg
Pauli Lindberg
User

Problems in receiving orders/emails from the web shop  en

Autor: Pauli Lindberg
Visitado 245, Followers 1, Compartido 0  

Hello,

we have a web shop but can not receive the orders or confirmation emails after purchase.

However, the web page shows order number and other details.

Publicado en
9 RESPUESTAS
Incomedia
Eric C.
Incomedia

Hello Pauli,
I am sorry about the issue.
Could you provide a screenshot of the settings used in Step 1 - Settings ---> E-commerce Cart ---> Sending Order and in Step 5 - Export ---> Upload website to the internet ---> Parameters ---> E-mail?
I remain available.

Leer más
Publicado en de Eric C.
Pauli Lindberg
Pauli Lindberg
User
Autor

Hi Eric,

here they are:

Best regards,

Pauli

Leer más
Publicado en de Pauli Lindberg
Incomedia
Eric C.
Incomedia

Hello,
I would recommend disabling the "Allow sending from alternative senders option", regarding the script was Standard script recommended by your provider specifically?
I would otherwise suggest using PHPMailer, SMTP or Authenticated SMTP depending on what they suggest.

Leer más
Publicado en de Eric C.
Pauli Lindberg
Pauli Lindberg
User
Autor

Hello,

tried that PHPMailer, no help

Leer más
Publicado en de Pauli Lindberg
Incomedia
Eric C.
Incomedia

Hello Pauli,
have you also disabled the option I mentioned?
If you log into https://bio.fi/admin (you can use the credentials of any user set as administrator in Step 1 - Settings ---> Access Management), are there errors displayed in the e-mail log in the WebSite Test section?
I remain available.

Leer más
Publicado en de Eric C.
Pauli Lindberg
Pauli Lindberg
User
Autor

Hello Eric,

the website test says:

The address for public file is (/home/zelektro20499fi/public_html/zelektro20499fi_elektrokauppa)

The read/write file access should be 777

FAIL 

I have done that but no use.

Leer más
Publicado en de Pauli Lindberg
Incomedia
Eric C.
Incomedia

Hello Pauli,
that is a separate matter, related to the permissions of the writing access folder.
In the bottom part of that page, do you you see a list of errors?

Leer más
Publicado en de Eric C.
Pauli Lindberg
Pauli Lindberg
User
Autor

Hello,

no list of errorrs, nut when I tried to check the e-mail settings (PHP Mailer) nothing was sent

Leer más
Publicado en de Pauli Lindberg
Incomedia
Eric C.
Incomedia

Hello Pauli,
I recommend contacting your hosting provider, perhaps they have a recommended script to recommend, such as SMTP or Authenticated SMTP.

Leer más
Publicado en de Eric C.