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Pauli Lindberg
Pauli Lindberg
User

Problems in receiving orders/emails from the web shop  en

Autor: Pauli Lindberg
Besucht 56, Followers 1, Geteilt 0  

Hello,

we have a web shop but can not receive the orders or confirmation emails after purchase.

However, the web page shows order number and other details.

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3 ANTWORTEN
Incomedia
Eric C.
Incomedia

Hello Pauli,
I am sorry about the issue.
Could you provide a screenshot of the settings used in Step 1 - Settings ---> E-commerce Cart ---> Sending Order and in Step 5 - Export ---> Upload website to the internet ---> Parameters ---> E-mail?
I remain available.

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Pauli Lindberg
Pauli Lindberg
User
Autor

Hi Eric,

here they are:

Best regards,

Pauli

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Gepostet am von Pauli Lindberg
Incomedia
Eric C.
Incomedia

Hello,
I would recommend disabling the "Allow sending from alternative senders option", regarding the script was Standard script recommended by your provider specifically?
I would otherwise suggest using PHPMailer, SMTP or Authenticated SMTP depending on what they suggest.

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Gepostet am von Eric C.