Issue installing the latest ex5 pro updates 
Автор: A. J.
Просмотрено 385,
Подписчики 1,
Размещенный 0
Dear Support Team,
I am currently experiencing a problem while trying to install the latest update for X5 Pro.
During the installation process, I receive the following message: Please verify that all programs are closed and restart the update.
I have checked and confirmed that all programs and applications are closed, but I continue to receive the same message. As a result, I am unable to complete the update.
Could you please advise me on how to resolve this issue?
Thank you in advance for your assistance.
Kind regards,
Azad
Размещено
I get this message quite often too; just ignore it and try the update again later.
The update almost always works the next day.
Hi Azad,
thank you for getting in touch.
Please download and install the latest version of the program directly from this link: https://www.websitex5.com/download/latest/wsx5_pro.exe
Thanks! Kind regards.
I'm getting that as well - it is for version 2026.2.8 beta and the update fails as said - the download link given is for 2026.2.7 that is installed already.
BTW preview 2026.3.2 had same problem but installed OK when the exe file was downloaded and run.
I suspect there's a timer or something similar that stops the download if it's too slow.
The Incomedia team can probably provide more details.
Hi Mark!
If you keep having issues, please reboot your PC and try again.
If this doesn't solve the issue, please create a new topic, so we can better assist you.
Thanks! Kind regards.
I did reboot and it still failed; but I've just tried again a couple of days later and the update completed successfully...