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A. J.
A. J.
User

Issue installing the latest ex5 pro updates  en

Auteur : A. J.
Visité 384, Followers 1, Partagé 0  

Dear Support Team,
I am currently experiencing a problem while trying to install the latest update for X5 Pro.
During the installation process, I receive the following message: Please verify that all programs are closed and restart the update.


I have checked and confirmed that all programs and applications are closed, but I continue to receive the same message. As a result, I am unable to complete the update.


Could you please advise me on how to resolve this issue?

Thank you in advance for your assistance.


Kind regards,
Azad

Posté le
6 RéPONSES
Daniel W.
Daniel W.
User

I get this message quite often too; just ignore it and try the update again later.

The update almost always works the next day.

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Posté le de Daniel W.
Mark M.
Mark M.
User

I'm getting that as well - it is for version 2026.2.8 beta and the update fails as said - the download link given is for 2026.2.7 that is installed already.

BTW preview 2026.3.2 had same problem but installed OK when the exe file was downloaded and run.

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Posté le de Mark M.
Daniel W.
Daniel W.
User

I suspect there's a timer or something similar that stops the download if it's too slow.

The Incomedia team can probably provide more details.

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Posté le de Daniel W.
Incomedia
Elisa B.
Incomedia

Hi Mark!

If you keep having issues, please reboot your PC and try again. 

If this doesn't solve the issue, please create a new topic, so we can better assist you.

Thanks! Kind regards.

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Posté le de Elisa B.
Mark M.
Mark M.
User

I did reboot and it still failed; but I've just tried again a couple of days later and the update completed successfully...

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Posté le de Mark M.