Question for Incomedia Developers 
Autor: Tom G.I have a question for Incomedia Developers Team. Not for Technical Support – for Developers.
There are number of requests regarding the E-Commerce part of WSX5 software. Every time some moderator promises to forward a request to developers. And this is where the request post ends. You cannot ask additional questions regarding the status, because your question will be made “private” (not visible to anyone else but you) and you will be informed that it is against paragraph so and so (happened to me recently). I have never seen any response from developers, even though it was promised…
This is the last one:
My appeal to the development team...
This is the other one:
Website x5 needs a drastic update (from March 2019)
And E-Commerce is not the only one question never answered. There are more, like:
Show/Hide objects for different resolutions (from October 2018)
or
V17 Sticky Bar Problem (from November 2018)
... and one of the latest:
Hover Button effects do not work anymore! (from beginning of July 2019)
I’m pretty sure I could find more request and errors reports that ended up in nowhere…
So,
Dear Developers, can you please inform us what is that you are working on in regards of users’ questions?
Hello Tom
Did you get a reaction on this?
I also mean that the e-commerce should be more professional.
It should be so, that clients could maintain products and prices from a "dashboard".
John S.
Autor
No reaction from Incomedia... They just made it "private".
I'm getting ready to write a letter to high management of the company to make them aware how their support works.
Autor
I can see people visiting this post. Yesterday was 19, today already 39. Are those Support people?
Whoever reads this, please make comment!!!
Tom
Hi Tom,
thank you for getting in touch.
Please consider that when a suggestion is made, or when an issue is spotted, the matter is always reported to the developers for it either to be taken into consideration for further developments (in case of Ideas) or to be fixed (in case of problems).
In the first case, unfortunately, we cannot provide a timing for the suggested function to be possibly implemented: there are many aspects, a part from the technical one, which need to be taken into consideration when it comes to implementing a new function, and unfortunately this process can take time.
In the second case, when the issue is reported to the developers for it to be fixed, we generally inform when the issue is fixed by writing back on the post: in this case, you can of course ask for any news if you want to be updated, and, we would be happy to provide any details, should they be available.
As far as your message is concerned, the one you mentioned to have been set as private, if you can please report the link I can check the situation.
Thanks! Kind regards.
Autor
Elisa,
Your response doesn't explain why my post was made "invisible" to other users...
This is the one.
Was my comment offending anybody, or was it just something uncomfortable for support to answer?
Autor
Was my message offending anybody, or was it just uncomfortable for support to respond to it?
Hello Tom,
It was neither. It was in breach of the Terms of Use for this help forum and this is why it was censored.
6.
User Contributions
In order to establish constructive and satisfactory relations, users must adhere to the following guidelines when publishing their contributions (questions, answers, etc.):
6.1
Keep to the subject. The aim of the Website is to bring together a community of WebSite X5 software users and to provide a platform for information exchange and, more specifically, for technical assistance and support.You will avoid irrelevant contributions and contributions to non-technical subjects or that are not directly linked to the software, such as:
a. Suppositions or speculations with regard to the release of new updates/products,
b. Discussions on Incomedia's policy or decisions made by Incomedia.
7.
Violation of the Terms of Use
If the present Terms of Use are not respected, Incomedia reserves the right to delete improper Contents that are unsuitable for publication. In such circumstances, Incomedia may send an email or other form of private communication to you to warn you that your Contents have been modified or deleted. In the event of repeated violations, Incomedia reserves the right to temporarily suspend or permanently delete your account, or limit the functionality of your account, always keeping valid its right to receive support on the purchased products via alternative ways (ie: private post, e-mail, etc.).
Incomedia reserves the right to delete any published User Contents o take any measure whatsoever against such account, at any time or for any reason.
ref: https://www.incomedia.eu/policy/terms-answers_en.html