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Amro A.
Amro A.
User

I get "Generic Error" when i send email or order from the website form or cart?  en

Autor: Amro A.
Besucht 1514, Followers 1, Geteilt 0  

I get "Generic Error" when i send email or order from the website shopping cart or when i send by emil form i check PHP V 7.2.6 please support 

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9 ANTWORTEN
Andre E
Andre E
Moderator

Amro,

Do you use an email adres from provider? some provider demand that mails send through website are from there own company. If you use an email adres from another party they might block it.

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Gepostet am von Andre E
Amro A.
Amro A.
User
Autor

no i use the email and domain from the same provider.
and i have another example working fine from the site www.7-24hours.com i can send email form or order form i have no problem but this site i use X5 V.10
and the site www.cfchicken.com was working fine when i use X5 V.10 but when i update the site using X5 Pro 2020 nothing work
also i want ask you it will be problem if i use the old X5 V.10 and New V. from the same computer ?

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Gepostet am von Amro A.
Andre E
Andre E
Moderator

Amro,

I got some small hints from forum friends that V10 and PHP 7 are not compatible.

if your still work with v10 an update might be the best thing.

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Gepostet am von Andre E
Amro A.
Amro A.
User
Autor

for sure i dont want to use V.10 anymore since i buy the Pro 20 Version and i want fucus to solve the issue i will test all ways today and let you know 

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Gepostet am von Amro A.
Amro A.
Amro A.
User
Autor

still i cannot solve the issue !!!!

sell i need to call the email provider support ?  

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Gepostet am von Amro A.
Andre E
Andre E
Moderator

If you now use  latest version and you have try-ed several scripts, then check the FAQ of you provider for sending mail from a form or from within website. 

It could be that your provider wants you tu use autenticated SMTP as e-mail script.

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Gepostet am von Andre E
Amro A.
Amro A.
User
Autor

i try all of them the low quality server script working find 

thnak you for your help

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Gepostet am von Amro A.
Andre E
Andre E
Moderator

No problem Amro,

Thanks for the feedback.

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Gepostet am von Andre E