WebSite X5Help Center

 
Henk P.
Henk P.
User

Cannot delete old back-up files  en

Autor: Henk P.
Besucht 67, Followers 1, Geteilt 0  

Cannot delete old back-up files and got a pop up "Fault during loading file

Gepostet am
9 ANTWORTEN
Incomedia
Eric C.
Incomedia

Hello Henk,
I am sorry about the issue.
how did you attempt to delete the old backups, and is the error in the screenshot the one you had when trying this, or an error that appeared when trying to open a project instead?
Thank you.

Mehr lesen
Gepostet am von Eric C.
Henk P.
Henk P.
User
Autor

To delete the file I've used the cross in the top of the layout and yes that's the pop ut I've sended

Mehr lesen
Gepostet am von Henk P.
Incomedia
Eric C.
Incomedia

Hello Henk,
what folder do you see here?

Mehr lesen
Gepostet am von Eric C.
Henk P.
Henk P.
User
Autor

To delete the file I've used the cross in the top of the layout and yes that's the pop ut I've sended

Mehr lesen
Gepostet am von Henk P.
Henk P.
Henk P.
User
Autor

Yes on that folder

Mehr lesen
Gepostet am von Henk P.
Henk P.
Henk P.
User
Autor

C:\Users\Eigenaar\OneDrive\Documenten\Incomedia\WebSite X5 - Pro\

Mehr lesen
Gepostet am von Henk P.
Incomedia
Eric C.
Incomedia

Can you please access that folder in the file browser of your computer?
Does it contain folders matching the projects that you would like to delete?

Mehr lesen
Gepostet am von Eric C.
Henk P.
Henk P.
User
Autor

Yes I've found them Thanks

Mehr lesen
Gepostet am von Henk P.
Incomedia
Eric C.
Incomedia

Hello,
you can go ahead and delete them directly in the folder, when you next open the software they should no longer be displayed in the list.

Mehr lesen
Gepostet am von Eric C.