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Henk P.
Henk P.
User

Cannot delete old back-up files  en

Autor: Henk P.
Visitado 79, Followers 1, Compartido 0  

Cannot delete old back-up files and got a pop up "Fault during loading file

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Incomedia
Eric C.
Incomedia

Hello Henk,
I am sorry about the issue.
how did you attempt to delete the old backups, and is the error in the screenshot the one you had when trying this, or an error that appeared when trying to open a project instead?
Thank you.

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Henk P.
Henk P.
User
Autor

To delete the file I've used the cross in the top of the layout and yes that's the pop ut I've sended

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Incomedia
Eric C.
Incomedia

Hello Henk,
what folder do you see here?

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Henk P.
Henk P.
User
Autor

To delete the file I've used the cross in the top of the layout and yes that's the pop ut I've sended

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Henk P.
Henk P.
User
Autor

Yes on that folder

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Henk P.
Henk P.
User
Autor

C:\Users\Eigenaar\OneDrive\Documenten\Incomedia\WebSite X5 - Pro\

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Eric C.
Incomedia

Can you please access that folder in the file browser of your computer?
Does it contain folders matching the projects that you would like to delete?

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Henk P.
Henk P.
User
Autor

Yes I've found them Thanks

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Incomedia
Eric C.
Incomedia

Hello,
you can go ahead and delete them directly in the folder, when you next open the software they should no longer be displayed in the list.

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