E-mail form not working in pro 12 
Author: Henri Vrehen
Visited 1493,
Followers 1,
Shared 0
sending from an e-mail form, created in pro 12 does not seem to work. i checked the manual but it looks it does not send mail? There fore i made a temp solution to answer for customers to pres a picture and a link opens a mail message, but the form i did put in there does not send mail? Please help.
Regards Henri.
Posted on the
Hi Henri!
Can you post the link to the website?
You can try:
Sometimes the mail is not sent if a wrong or not existing mail is entered in the "Mail" field, this is a problem I have commented before, but never got an answer:
https://helpcenter.websitex5.com/post/117495
Good luck and comment
Author
Hello Luis and others.
Let me update the story sofar. Ik did create the site with pro 11 and all worked fine. I bought pro 12 and imported the site and publish on the web. I received no mails annymore, so i checked it myself. Mail form did not work. Okay so i deleted all files from server, and updated the site fully. Still mail did not work. I think it could be websiteX5 or mail server having problem? I make a test site 2 pages with a mail form. upload it to my server and all works fine? Ok i delete the conatct page from my site, upload the new site without contact page. looks good. Insert the site in X5 and create a new page, name it contact and make an email form! Upload it to server and it soes not work? Does this mean i have to create a full new site in website X5 pro12 or what is going on, please help!
The site i'm talking about is www.digitaalweb.com (all in Dutch, check the contact page, i have deleted the mailform but maybe it is not php and how do i do this?
)
Regards Henri Vrehen
P.S. Luis i could not read your post in spanish i believe! But thanks anyway, i have tried your tips but itr did not work unfortunatly. Thanks for your effort.
Hello Henri,
Did you use exactly the same settings for the Email Form Object in both cases? As in sender/user email addresses, email form script type, etc.? If not, can you specify what the different settings between the two forms were?
NB: you will find settings for the email form script type for each individual project at Step 4 Advanced Settings > Data Management > Email
I assume both the test site and your actual project site are located on the same server?
Kind regards,
Paul
Author
Hello Paul, thanks for the quick reply.
yes both sides where on the same server and had both the same settings in the email form. That was the exact way to check it. what i find strange is that when i make a new site with 12 pro it work and when i have a site imported from 11 pro it does not work?
I am absolutely stunned how this is possible.
Yes, clearly this should not happen. We will ask Incomedia to investigate further.
I will mark this thread for their specific attention. Your patience is appreciated whilst we wait for a response.
It may be that they would like to take a look at your version 11 project so that they can analyse it and diagnose the cause of the trouble. However, if that is the case they will advise you on exactly how to proceed.
Best wishes,
Paul
Author
Hello Paul,
Thank you for your answer, the problem is solved, and i'm very happy. The solution lay in the settings for mail got wrong somehow. Put it back to PHP and it worked straight away fine.
So many thanks to you guys and hands in the air for all you.
Regards Henri Vrehen