Video object alt text causing problems 
Author: Gary B.
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When I create a video object and then insert the alt text it makes the image shift down and a large black space move down in its place. When I use the cursor to block over this black space it reveals the alt text I have used. This is also in the same format as I have set for my text for my site, so it looks as though this facility is incorrectly seeing alt text as ordinary text at the moment. Could you look into this please.
Posted on the
Hi Gary.
Is it possible to have an URL to directly test the issue?
Can you also attach a screenshot of where you're inserting the ALT text in the video?
Let me know
Author
Hi Stefano,
The video is on my home page at
https://www.garybarker.co.uk/
and this is the youtube link to the actual content being used
https://www.youtube.com/watch?v=0xbSuVQBtzU
I have just checked and the box isn't working at all now, despite it working in my preview.
Screenshot of settings including empty alt tag box..
Author
..and the sitemap box details
Hi Gary.
I need to ask you to try and remove all of the already existing files on your provider and try to reupload the whole website.
After trying this, check if the video is now working.
If not, let me know
Author
Hi Stefano,
I have discovered it is an update problem related to HTTPS as the video works in HTTP
Hi Gary.
I saw that the video is now working.
Is the alt problem solved too?
if not please provide here the direct link to the page which is presenting the issue.
Let me know
Author
H Stefano,
The video is now imbedded rather than using the video box. So I will have to wait and see if incomedia put it right in the next update because I don't think there is anything that can be done til then.
Thanks,
Gary
Hi Gary.
Thankyou for reporting.
The issue will be passed and verified by the developers.
You will be notified as soon as a solution is found.
Thanks for your patience
Author
Hi Stefano
Thank you