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Chalongchai N.
Chalongchai N.
User

I used Email Form object but doesn't work  en

Author: Chalongchai N.
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I used Email Form object but doesn't work, when I published my website I tried to send message to my webiste and the reciever is my email. I pressed send but when I checked my email, nothing was sent to me ?

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3 ANSWERS - 1 CORRECT
Paul M.
Paul M.
Moderator

Hello Chalongchai,

Please read the following extract from the helpfile:

When you preview your website, a message reminds you that e-mails with submitted data will not be sent. The Send E-mail Form feature only works fully when the website has been published on the Server.

The Send E-mail Form feature will function correctly if the Server on which the website is published supports the .PHP programming language and if the MAIL command is active. You can obtain this information on your Server diagnostics through the Website Test section of the Control  Panel.

If problems occur when sending e-mails, it is possible that the Server you are using does not have a standard configuration. Try changing the script settings and those for sending e-mails, using the options in Advanced Settings | Data Management. For further information, contact your webspace provider.

ref: http://help.websitex5.com/en/v11/evo/index.html?ins_form.htm

Is PHP present on your server?  Does it support the MAIL command?  Have you tried sending test emails using the various different scripts?

If not, please do so, as this is an essential step when troubleshooting.

Kind regards,

Paul

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Posted on the from Paul M.
Chalongchai N.
Chalongchai N.
User
Author

Thank you very much Paul. I will try and I will come back to tell you the result.

Best regards

Chalongchai

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Posted on the from Chalongchai N.
Chalongchai N.
Chalongchai N.
User
Author

Dear Pual 

The Problem is solved :) The problem is my webhost didn't open mail gateway for me.

Thank you very much for your suggestions.

Best Regards

Chalongchai

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Posted on the from Chalongchai N.