WebSite X5Help Center

 
Rod M.
Rod M.
User

Catalog Viewer: Just is not working correctly  en

Author: Rod M.
Visited 961, Followers 1, Shared 0  

Today I purchased just what I was looking for, The Catalog Viewer that flips pages of PDF files.

I am creating a test site so as to upgrade my web site to something better. So far all my long testing has been relatively fine. But the catalog viewer does not work. (It is my desire that thumbnails and download icon are disabled as is is capable of the software).

I thought maybe it's my default browser, Firefox, because it has a few plugins, but on trying in Microsoft Edge, which is as pure as it can be, and Chrome, and Comodo Dragon (Both equally plugin and extras free) browsers exactly the same thing happened it loaded the pages as a long document slightly grayed out. It works fine locally in the Website X5 local preview browser, but exactly the same thing happens in all the other browsers that I have tried. My server has the latest PHP on it if that means anything, and I also tested with a clean upload from scratch. Not sure what else to try. Picture attached of what shows locally and what shows online. The catalog is not attempting to show correctly in any browser. The actual web page the shot is from
http://www.cantatedomino.org/cd/zzztestsite/o-worship-the-lord-in-the-beauty-of-holiness.html

No errors reported after uploading.

Thanks

Posted on the
7 ANSWERS - 2 USEFUL - 1 CORRECT
Rod M.
Rod M.
User
Author

Having been patient for some two days, I was hoping that staff at Website X5 would be assisting me with resolving the problem. (Even a message saying "We are looking int this issue" would have been nice). I believe I have supplied alot of pertinent information. Perhaps some other server issue that I need to check. I could have understood that if the problem occured in just one browser, but it isn't, it is in all the browsers that I have tried.

I am therefore looking to Website X5 for assistance in correcting the problem. If it cannot be resolved, I will be seeking a refund of the credits and a refund of the credit package, since there are no more addons I require at present.

Thank you for your understanding.

Read more
Posted on the from Rod M.
Esahc ..
Esahc ..
Moderator

Rod, just in case it matters, I am also following your post in the hope that the problem is minor and the solution is simple before I commit to purchasing this addon.

Read more
Posted on the from Esahc ..
Rod M.
Rod M.
User
Author

Esahc.. I'm hoping someone at Website X5 is sitting up and taking note of the problem and finding a solution. I'm finding that until the purchase of that addon most of web production has been great, I've been enoying using X5. It would be a shame for this to be a spanner in the works. The sign of a caring team is a timely response.

Since my orginal post, I have now tried it on two other computers, including Safari on an Apple Mac, always the same result. It is perplexing.

Read more
Posted on the from Rod M.
Rod M.
Rod M.
User
Author

Thank you JJ for your response, I have to say what you have done is impressive on your site.

OK, At great length I believe I have found the problem. (using isolation technique) And due credit to Website X5 even though they have not assisted. The problem seems to be a javascript conflict.

Because I wanted to include an audio player on some of my pages that had the possibility of multiple tracks, listed. The default one that comes with Website X5 is incapable of it, I sourced one elswhere which (amongst other things) required the following javascript to go before the closing of the Head tag of each page. (Expert mode)

    <!-- Insert to your webpage before the </head> -->
    <script src="audioplayerengine/jquery.js"></script>
    <script src="audioplayerengine/amazingaudioplayer.js"></script>
    <link rel="stylesheet" type="text/css" href="audioplayerengine/initaudioplayer-1.css">
    <script src="audioplayerengine/initaudioplayer-1.js"></script>
    <!-- End of head section HTML codes -->

The line in bold and struckout was the part of the script that caused a conflict,

To attempt a cure,

  • I tried renaming the file to jquery2.js and naming it in the code accordingly
  • Putting it in a sub directory, and changing the line acordingly to reflect

but it did not solve the problem.

However removing the line completely (Rem-ing out) is the one that seems to work. The player still plays in Firefox, Edge and Chrome, but not in Dragon.

I'm not sure what the conflict is but I'm hoping that the workaround is satisfactory. Since the folder audioplayerengine/jsquery.js is unique, i'm not sure why there is a conflict. So I suspect it is the content of the file. Small downside on the player is that the progress bar is now the wrong colour, but thats not a Website X5 problem.

Someone more competent in JavaScript may be able to give me better advice. My test site is still active as there are no end of things to be done before it is completed to go live.

Esahc.. If you look at my revised results, you can probably determine that the plugin is ok, the problem probably comes from overdemanding nutters like me.

Thanks all for your help. I may never have got this far without conversation like this.

Peace and happy website constructing to all.

Read more
Posted on the from Rod M.
Incomedia
Claudio D.
Incomedia

Hello Rod,

WebSite X5 already adds the jquery.js file in every project and probably the version you added was in conflict with the one used by the program.

You can use all the jquery codes without needing to add the library since it's already included.

Many thanks!

Read more
Posted on the from Claudio D.
Rod M.
Rod M.
User
Author

Thank you Claudio. Thats is useful to know. Most appreciated. I think that I can consider my question answered.

Read more
Posted on the from Rod M.