ThreadCount - What does it mean? 
Author: Amadeu S.
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I'm trying to import a project from version 12 pro into version 13 pro, and I get again and again this error notification:
"An error ocurred while loading the Project. (threadCount must be greater than 1. Parameter name: threadCount)."
- What does it mean? What is a "thread count"? What must be "greater than 1"? Is there a bug in the program?
- Does it refer to Windows or to Website 5x?
I converted the same project from v 10 to v 12 and there was no problem at all!
I would very much appreciate some indications of how I might solve this problem.
Thank you so much!
Posted on the
Hello Amadeu,
thank you for contacting us.
May I ask you to follow carefully the instructions in the following post and let me know if you manage to complete the procedure correctly?
https://helpcenter.websitex5.com/en/post/154023
Thank you!
Samantha
Author
Hi Samantha.
I'm afraid there is some technical problem, with Website x5, Windows or some other application. I really don't know. Maybe it has something to do with images.
I see that there is a similar problem with the upgrading of other softwares. Please take a look at:
https://psigen.atlassian.net/wiki/display/KB/Resolve+Image+Processing+Errors+on+Virtual+Machine+Installations
The error message is exactly the same:
Error running Image Processing function <Name of Image Processing Function>: threadCount must be greater than 1
Parameter name: threadCount
but I really don't how to resolve the problem. The author of this article says that the "current processor count" must be increased to at least 2. But how and where? Website x5? Windows?...
Kind regards,
Amadeu S.
Hello Amadeu,
thank you for your answer but I see that you have opened 2 posts with the same topic therefore, in order to avoid misunderstandings, I will close this post and ask you to please follow the conversation with my collegue Claudio.
Please add all the details you can there so that we may gather all the information together and help you more quickly.
https://helpcenter.websitex5.com/en/post/156068
Thank you!
Samantha