Will not connect to register software 
Author: James Ivey
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Installed x5-v.13 and was okay. Had a Windows update that stopped my printer spooler and had to use restore point to fix it. That restore point uninstalled v.13. When I reinstalled and started to setup I entered my email address and when I clicked next it could not connect to your server? My connection is okay and I can connect to the internet. I uninstalled and made sure it was not in the register and in the Program Files. It still would not connect.
I'm not sure what to do to fix this so I can fix this issue. I mean I don't think it's my computer as I am online but even clicking on "try again" doesn't do anything.
Jim
Posted on the
Hello James,
This could very well be a temporary server problem. Please keep trying to connect if at all possible.
However, I will flag this thread for the attention of the Incomedia support team when they return to work tomorrow, although it might be Tuesday before you receive a reply.
In the meantime, please also ensure that firewalls, proxy servers, VPN's, etc. are not blocking the program's access to the internet.
Kind regards,
Paul
Hello James!
Do you still have issues?
Are you able to use your program correctly?
Please keep me informed!
Thank you!
Samantha