WebSite X5Help Center

 
James Ivey
James Ivey
User

Simple 2 page update didn't update?  en

Author: James Ivey
Visited 1261, Followers 1, Shared 0  

All I did was update 2 pages on the website.  I ran an update and it did show an update, however, after looking at the new website page it didn't update and yes I refreshed my page and it didn't make any differenace.  I than ran an update with "update all the files."  After I ran that one it did update the 2 files I tried to update previousley.  What can cause that?  

Posted on the
4 ANSWERS
John S.
John S.
User

Sometimes it is the cache. Did you try F5+Ctrl.

Also - some if the ISP's also use caching.

Best is to try with another browser that has never seen the pages.

This is a common problem - for all I think - hard to say what caused it. 

Read more
Posted on the from John S.
Claudio D.
Claudio D.
Moderator
Best User of the month IT

potrebbe solo essere un problema legato alla cache del tuo browser...

prova a guardare il sito con il browser in modalità incognito

se si vede aggiornato...

da browser normale fai CONTROL F5 , quando sei nella pagina...

Se non funzionasse posta il link delle pagine e come le vedi in anteprima di Website

Read more
Posted on the from Claudio D.
James Ivey
James Ivey
User
Author

I've been using the same browser (edge) for more then a 2 years without any issues at all.  I've been using this software for more then 10 years and never had a problem. I think by saying it's "common problem" is a real reach or just an easy answer that doesn't fit. 

Read more
Posted on the from James Ivey
John S.
John S.
User

Unless you have a time-machine we can lend so we can go back in time before the problem with the 2 pages were solved, and investigate, I can only tell that there is 4 possible reasons:

1 - The browsers cahhe was not completely cleared, even using Ctrl+F5.

2 - Your ISP is using cahing, and those 2 pages were cached, so some time could go before the new changes was to be seen.

3 - Something went wrong by the upload. Either the pages was not recognized as changed, or transfer of the 2 files went wrong.

4 - something else was wrong.

Sorry, but as the problem seem to be solved, you have to make some investigations next time, so you can pinpoint what happens/happened, if the problem arises again.

I often have problem with "old" pages. Especially when it is about JS. Best thing here, is to use a different browser. I think many users have tried this. Amazing that you have not run into this problem in years.

Read more
Posted on the from John S.