Bob, if you are lucky this might fix it.

https://helpcenter.websitex5.com/en/post/157225

Bob,

I am having similar problems with X5-v13 upgrade, crashing but for me it is when it is saving sometimes. It gets to 98% then just sits there, have to close the program. Last time lost all links and images for the header and all responsive settings for the header as well. Very frustrating. Usiing Win 7 64 Bit.

If tech support need any files just let me know, too dificult to go back to V12 now so have to tread lightly.

Jon

bob and jon

I have the same problem ... and it prevents me working to make my webpages ... its a real big bug ... and I feel likea betatester ... my trust in this company goes very down ... 

greetings from vienna austria 

Bob, Jon and Stadtbewegung,

I too am going through a very frustrating time with V13 crashing allot.  My software is not an upgrade and is the original full install.  So there is a serious bug that causes the program to crash while setting up the structure of the website and adding or modifying different features while designing.  My biggest problem is trying to find bug notations and mostly video tutorials for V13 beyond just the normal basics.  Thanks for sharing....

Joe,

 You have hit the nail on the head. The complete lack of indepth tutorials is a joke.

It feels like 'there's the software, now go and figure it out for yourself' kind of attitude.

I look forward to this being resolved. Not just for me, but for the few in this thread and I dare say it the many in the wings who have the same frustrations with this software.

Bob

Dear mr. Booth, 

thank you for having contacting us. I am sorry for this situation. You should try and carefully follow this procedure in order to solve this irregularity: https://helpcenter.websitex5.com/en/post/157225 . Please do everything very carefully, as this procedure modifies the operating systems registry. If you have any difficulty or doubt, please contact us immediately.

As far as the tutorial is concerned, you can find a youtube video here:  https://www.youtube.com/watch?v=g_hYp2zYDW4&feature=youtu.be , and a very useful online guide here: http://help.websitex5.com/en/v13/pro/index.html

I am avaiable for further information. Kind regards.

Hi Elisa,

 This doesn't help me as I don't have "LavasoftTcpService" running on my system.

I have scaned my Win10 with FRST64 and none of the things you have listed show up in the "internet Whitelist".

Please advise.

Best regards,

Robert

Some help would be nice.

Cheers,

Bob

Dear mr. Booth, 

I am very sorry for this situation. Please try and follow the procedure even if you do not have Lavasoft Web Companion, then attach the file Fixlog.txt and FRST.txt here.

Thank you in advance. Kind regards.

Hello everyone, 

I also wanted to notify, that we have released the update 13.0.1.18. Please try and install it. If you still have the same problems, please open a new post describing the situation.  I suggest you to give as many details as possible when you open a new post, for example you PC set up, as well as attach screenshot, error logs etc.

I thank you for your unterstanding. Kind regards.