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R. Booth
R. Booth
User

X5 V13 Keeps Crashing  en

Author: R. Booth
Visited 675, Followers 1, Shared 0  

Dear Team,

 Since updating to X5 V13 to [13.0.1.16] the program keeps crashing (see screen shot below) and I ask myself why I bothered upgrading. I should of stuck with an earlier version and saved my money.

Why would this be happening?

I'm running Windows 10 which is fully updated.

Any help would be nice.

Cheers,

Bob 

print screen

Posted on the
10 ANSWERS
Jon C.
Jon C.
User

Bob,

I am having similar problems with X5-v13 upgrade, crashing but for me it is when it is saving sometimes. It gets to 98% then just sits there, have to close the program. Last time lost all links and images for the header and all responsive settings for the header as well. Very frustrating. Usiing Win 7 64 Bit.

If tech support need any files just let me know, too dificult to go back to V12 now so have to tread lightly.

Jon

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Posted on the from Jon C.
Stadtbewegung ..
Stadtbewegung ..
User

bob and jon

I have the same problem ... and it prevents me working to make my webpages ... its a real big bug ... and I feel likea betatester ... my trust in this company goes very down ... 

greetings from vienna austria 

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Posted on the from Stadtbewegung ..
Joe G.
Joe G.
User

Bob, Jon and Stadtbewegung,

I too am going through a very frustrating time with V13 crashing allot.  My software is not an upgrade and is the original full install.  So there is a serious bug that causes the program to crash while setting up the structure of the website and adding or modifying different features while designing.  My biggest problem is trying to find bug notations and mostly video tutorials for V13 beyond just the normal basics.  Thanks for sharing....

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Posted on the from Joe G.
R. Booth
R. Booth
User
Author

Joe,

 You have hit the nail on the head. The complete lack of indepth tutorials is a joke.

It feels like 'there's the software, now go and figure it out for yourself' kind of attitude.

I look forward to this being resolved. Not just for me, but for the few in this thread and I dare say it the many in the wings who have the same frustrations with this software.

Bob

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Posted on the from R. Booth
Incomedia
Elisa B.
Incomedia

Dear mr. Booth, 

thank you for having contacting us. I am sorry for this situation. You should try and carefully follow this procedure in order to solve this irregularity: https://helpcenter.websitex5.com/en/post/157225 . Please do everything very carefully, as this procedure modifies the operating systems registry. If you have any difficulty or doubt, please contact us immediately.

As far as the tutorial is concerned, you can find a youtube video here:  https://www.youtube.com/watch?v=g_hYp2zYDW4&feature=youtu.be , and a very useful online guide here: http://help.websitex5.com/en/v13/pro/index.html

I am avaiable for further information. Kind regards.

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Posted on the from Elisa B.
R. Booth
R. Booth
User
Author

Hi Elisa,

 This doesn't help me as I don't have "LavasoftTcpService" running on my system.

I have scaned my Win10 with FRST64 and none of the things you have listed show up in the "internet Whitelist".

Please advise.

Best regards,

Robert

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Posted on the from R. Booth
R. Booth
R. Booth
User
Author

Some help would be nice.

Cheers,

Bob

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Posted on the from R. Booth
Incomedia
Elisa B.
Incomedia

Dear mr. Booth, 

I am very sorry for this situation. Please try and follow the procedure even if you do not have Lavasoft Web Companion, then attach the file Fixlog.txt and FRST.txt here.

Thank you in advance. Kind regards.

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Posted on the from Elisa B.
Incomedia
Elisa B.
Incomedia

Hello everyone, 

I also wanted to notify, that we have released the update 13.0.1.18. Please try and install it. If you still have the same problems, please open a new post describing the situation.  I suggest you to give as many details as possible when you open a new post, for example you PC set up, as well as attach screenshot, error logs etc.

I thank you for your unterstanding. Kind regards.

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Posted on the from Elisa B.