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P. LEONG
P. LEONG
User

A Purchased Template from Marketplace does not show up  en

Author: P. LEONG
Visited 1323, Followers 1, Shared 0  

I am currently using WebSite X5 v13.1.6.19 (64 bit)

Initially, I just bought Photogram Graphic template (by mistake) and then bought the Full template. However, all I see is a Blue Square where the image of the Full template should be. When I do a Preview, it just shows a blank page with Menu options (Header & Footer).

I thought buying the Full template would give me the proper layout and ease the customisation process, but what I am getting does not help much.

What am I doing wrong?

(I downloaded the full template - the exe file - and installed it before launching Website X5 program).

Posted on the
6 ANSWERS
Incomedia
Elisa B.
Incomedia

Hi Leong, 

thank you for your message.

Please double click on the template to open it, after that the preview should be regenerated and you will be able to see it in the Project Selection section. 

I wish you a lovely day.

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Posted on the from Elisa B.
P. LEONG
P. LEONG
User
Author

Hi Elisa,

It still does not work. I have uploaded a screen shot to show you what I mean, when I say that I am just seeing a blank square, when it should be showing the image of the Photogram Template.

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Posted on the from P. LEONG
Myron A.
Myron A.
User

Does it show up if you change "Horizontal Menu" at the top of the screen to "All"?

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Posted on the from Myron A.
Esahc ..
Esahc ..
Moderator

P. LEONG

What happens when you open the template and click preview, do you see a website with images, menu and places for text etc.

It is not unusual to see no image in the template preview, a number of my sites have no preview images because of the way I constructed them.

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Posted on the from Esahc ..
Incomedia
Claudio D.
Incomedia

Hello P. LEONG,

I notified it to the developers so they will verify it to see why this happens.

With the full template you need to import the IWZIP file and then the large image can be found in the row style of the page.

Many thanks!

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Posted on the from Claudio D.
Incomedia
Claudio D.
Incomedia

Hello P. LEONG,

The issue has been solved and you need to delete the content in the WebCache folder you find in your computer under:

C:\Users\ YOUR WINDOWS USERNAME \AppData\Local\Incomedia\WebSite X5 v13 - Professional\WebCache

Once done start the program and click of refresh.

Many thanks!

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Posted on the from Claudio D.