Is there an error message?
Do you use the license code from your profile here?
Is it about v9 or v8? (v8 is hardware dependent)

JJ.

yes, using keycode from this profile. not working. states keycode not valid. evolution 9. getting frustrated, all i want is to convert my evolution 9 websites to evolution 14 (which is under the account of ***). for the 4th time explaining this. I purchased evolution 8 back in 2008 or 2009 and then upgrade to evolution 9 by DLC, my computer died last year and had to purchase a new laptop. when i went to install the evolution 8 it stated that the keycode was already in use. i went ahead and purchased evolution 14 (under ***). i installed evolution 14 and realized that i couldn't import the evolution 9 websites because i didn't export them before my old laptop died. i even tried downloading evolution 9 and using the keycode for that. the system states that the code is not valid. i have been going round and round with forums and help center and am no closer then when i started.

James, I have requested Incomedia to offer assistance. Since you have explained this issue before I assume you were logged in under different credentials?

Previously requested assistance here https://helpcenter.websitex5.com/en/post/187708

evolution 8 & 9 under this account. evolution 14 under ***

Frustrating. .  using the email you logged in here with, a new download of V9 and the activation keys from your current profile, it should not be an issue.

Hi James, 

I already answered you at https://helpcenter.websitex5.com/en/post/186918 you can follow that post to find the solution.
I ask you kindly to open only one post for question: It’s better for you, because you need to follow less posts, and also for the community, that can use better the internal search engine.

Thank you, kind regards.