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Andrew H.
Andrew H.
User

Emails on my site are not being recieved work  en

Author: Andrew H.
Visited 1842, Followers 1, Shared 0  

Good Afternoon everybody,

I have a problem. MY website which ive created over the last few years is not recieving any emails.

When if fill in the contact menu as if im a customer on my site im greeted with:


Fatal error: Class 'imEMail' not found in /home/content/11/8864211/html/partycasinos/res/x5engine.php on line 7165

Please advise,

Kind regards,

Andrew

Posted on the
7 ANSWERS
Andrew H.
Andrew H.
User
Author

I forgot to mention I can still recieve emails and send emails when im not using via website

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Posted on the from Andrew H.
Incomedia
Elisa B.
Incomedia

Hi Andrew, 

can you please provide me with the website link?

Please do the E-Mail Test on your online control panel and let me know about the result. You can have access to it by going to www.yourwebsite.com/admin (where www.yourwebsite.com is the URL of your website) and using the e-mail and passoword you set for the admin on Step 1- Access management.

Thanks! Kind regards

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Posted on the from Elisa B.
Andrew H.
Andrew H.
User
Author

Hi Elisa,

www.partycasinos.co.uk

Regards,

Andrew

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Posted on the from Andrew H.
Andrew H.
Andrew H.
User
Author

Ive tried setting up a login as you asked, but it doesnt seem to work!!

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Posted on the from Andrew H.
Andrew H.
Andrew H.
User
Author

Good Evening Elisa,

I have done the test and the emails send but they arrive in junk mail.

Please advise.

Andrew

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Posted on the from Andrew H.
Andrew H.
Andrew H.
User
Author

Hi Again,

So I changed from a low level script and its working!

One question, why are my emails always sent into peoples junk mail. Its really bad for my business as I send quotes over but my customers never get the mail as it goes into junk and they dont find them.

Any ideas??

Thanks for the help

Andrew

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Posted on the from Andrew H.
Incomedia
Elisa B.
Incomedia

Hi Andrew, 

I am very sorry about this, but unfortunately this does not depend on WebSite X5, but rather on the filter applied to the mail client.

I wish you a lovely day! Kind regards.

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Posted on the from Elisa B.