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George G.
George G.
User

Error to pay via PayPal  en

Author: George G.
Visited 2351, Followers 1, Shared 0  

Hello

please let me know if it is a site issue

when customer try to pay via PayPal got error 

"There’s a problem with your shipping address.Please return to the merchant and update your information, including your city, state, and ZIP code."

PayPal support say that the site doesnt send a shipping details to Paypal 

For sure it was working in past , I have 2 websites and a same issue from both www.haswing.ca and www.bcimport.com

Please advise

Posted on the
6 ANSWERS - 1 CORRECT
George G.
George G.
User
Author

Hi

I did try as you recomended to v12 but got a same issue

<a target="_blank" href="https://www.paypal.com/cgi-bin/webscr?cmd=_xclick&address_override=0&bn=IT_ICM-WPS&business=***&item_name=Ordine%20[UESCAPE_ORDER_NO]&item_number=[UESCAPE_ORDER_NO]&amount=[UESCAPE_PRICE, 1, ###.@@]&currency_code=CAD&button_subtype=services&no_note=0&charset=UTF%2d8&first_name=[UESCAPE_NAME]&last_name=[UESCAPE_LASTNAME]&address1=[UESCAPE_ADDRESS1]&address2=[UESCAPE_ADDRESS2]&city=[UESCAPE_CITY]&state=[UESCAPE_STATEREGION]&country=[UESCAPE_COUNTRYCODE]&zip=[UESCAPE_ZIPPOSTALCODE]&email=[UESCAPE_EMAIL]&no_shipping=1&return=http%3A%2F%2Fwww.bcimport.com&cancel_return=http%3A%2F%2Fwww.bcimport.com"><img src="https://www.paypalobjects.com/webstatic/en_US/i/btn/png/btn_paynow_cc_144x47.png" alt="Pay Now"></a>

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Posted on the from George G.
Esahc ..
Esahc ..
Moderator

George, the most recent version of v13 is 13.1.8.23, according to your current profile you are running 13.0.4.25

Please upgrade your software if you have not done so already because I believe this issue was resolved.

You can get the latest version through your profile (top right) under the download link

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Posted on the from Esahc ..
George G.
George G.
User
Author

Hello

I did an upgrade to 13.1.8.23, save project and upload it , still have the issue to use a paypal 

please advise 

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Posted on the from George G.
George G.
George G.
User
Author

i did upgrade www.bcimport.com still have the issue to use a paypal

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Posted on the from George G.
Esahc ..
Esahc ..
Moderator

George, there should be no issue with Paypal in the latest v13 release. Please ensure all optional objects are updated, do a ctrl+preview and then a full upload (not new and changed) for each website.

Please advise if you still experience issues.

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Posted on the from Esahc ..
George G.
George G.
User
Author

Thank you !!! ctrl+preview good options to refresh all

it is working now.

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Posted on the from George G.