Licence Website x5 15 pro

Author: Mitch F.

Visited 2266, Followers 1, Shared 0

Tags: licence,website x5 professional 15

I jsut purchased Website X5 pro 10 from an email i received from sales for 30% off. My licence key was in an email and the download link. When i downloaded and entered the key i get this message:

ATTENTION: The Licence Key entered is an upgrade from another program or an earlier version. The account assoicated with your email is not enabled to install this program.

What should i do? They already have my payment.

Thanks...

Posted on the 03/21/2018 19:56:24

3 ANSWERS - 1 CORRECT

Pcssa .

Moderator

. . . when changing email address the licence (which is connected to the former mail) cant be used . . .

You have to contact Inco by a PRIVATE mail to solve the problem.

Posted on the 03/21/2018 20:06:42 from Pcssa .

Andrzej K.

User

Or the second choice you have bought the licence key fro a person who had bought the upgrade licence (cheaper one) and didn't sell previous version which was upgrated.

For example I have website x5 8, 9, 10, 13, 15 but if I sell version 10 then 13 and 15 won't work (they work only with any previous full version of programm).

It is more probable because version 10 is not in normal shops now.

Please contact Incomedia to find the solution.

Posted on the 03/21/2018 20:47:14 from Andrzej K.

Elisa B.

Incomedia

Hi Mitch,

the problem has been solved yesteday by a colleague.

I wish you a lovely day. Kind regards.

Posted on the 03/23/2018 09:17:45 from Elisa B.