WebSite X5Help Center

 
Mitch F.
Mitch F.
User

Licence Website x5 15 pro  en

Author: Mitch F.
Visited 2229, Followers 1, Shared 0  

I jsut purchased Website X5 pro 10 from an email i received from sales for 30% off.  My licence key was in an email and the download link.  When i downloaded and entered the key i get this message:

ATTENTION: The Licence Key entered is an upgrade from another program or an earlier version.  The account assoicated with your email is not enabled to install this program.

What should i do?  They already have my payment.

Thanks...

Posted on the
3 ANSWERS - 1 CORRECT
Pcssa .
Pcssa .
Moderator

. . . when changing email address the licence (which is connected to the former mail) cant be used . . .

You have to contact Inco by a PRIVATE mail to solve the problem.

Read more
Posted on the from Pcssa .
Andrzej K.
Andrzej K.
User

Or the second choice you have bought the licence key fro a person who had bought the upgrade licence (cheaper one) and didn't sell previous version which was upgrated.

For example I have website x5 8, 9, 10, 13, 15 but if I sell version 10 then 13 and 15 won't work (they work only with any previous full version of programm).

It is more probable because version 10 is not in normal shops now.

Please contact Incomedia to find the solution.

Read more
Posted on the from Andrzej K.
Incomedia
Elisa B.
Incomedia

Hi Mitch, 

the problem has been solved yesteday by a colleague. 

I wish you a lovely day. Kind regards.

Read more
Posted on the from Elisa B.