Cannor remember where to put the "/" as mentioned in the posted answers.  Please advise.

Still having the same problem.  Fixed it last year with the"/" , but cannot figure out what I did.  I changed the destination foler with by putting the / in front but still get error.  Updated to 15version and still have the problem.

Please HELP

Jim, I am not aware of any issues created updating from 15.2.2 to 15.2.3, if it worked earlier it should work now. Please export your site to the hard disk, and then using filezilla or similar, upload your site to your host. If you can not do this then the problem will be with your host I suspect.  If filezilla works and not WX5 in spite of exactly the same settings, then the problem is likely being caused by anti-virus/anti-spyware or firewall.

Please advise if filezilla works.

Most hosting services require something that looks similar to this in wx5

As I said previously, I was on the phone with my provider and we tried everything.  Got to a point where he could see that it was trying to load but got error "cannot change destination file".  I will try filezilla today.

Jim, it almost sounds like a permissions issue.

Why not try your domain name rather than the IP address, my host has changed my IP address (they moved me to another server) twice in the past 5 years.

Please let us know how you get on with Filezilla.

Went to download the file to Export inorder to send via Filezilla and got this error which is similar to trying to export to my server.

maybe use not ip adress in ftp field? usually use a domain name... see the instructions of your hosting

Tried that as well with my host advisor with same results.

Turned off all protection and anti virus as well.

Note that I can still upload version 13.

Jim, this sounds like the destination you chose does not exist.

I create a directory inside my project directory (web), and I simply export there, this is an example of one of my projects.

BTW

When you get filezilla working, I have found that exporingt an iwzip file to the web folder means that I can store a recent iwzip file up on the host and it gives me a near bullet proof recovery option in case of catastrophe.

 Here is the Upload info now with the same error.

This is so confusing to me now. Is there a way we can go online together with you on my computer to look at what is going on?

you read this? https://www.webhostinghub.com/help/learn/website/getting-started-guides/getting-started-ftp

Your server name will be either ehub##.webhostinghub.com or whub##.webhostinghub.com (replace ## with your server number).

you are sure what folder /public_html used? check this (maybe other folder)

When you create an FTP account, the account is given access to the folder you specify. It's not unusual for people to miss this part of the process because cPanel does it's best to guess and create a folder automatically based on the FTP account name you create. If you have an FTP account that is assigned to an incorrect folder, you will want to change the folder the account is assigned to. cPanel does not currently offer the option to change the folder for an FTP account "on the fly." The only way to change the folder an FTP account is assigned to is to delete and recreate the FTP account. When recreating the FTP account, be sure the Directory field is set to the folder you want your FTP account to have access to

Jim

Did you manage to export to disk.

Did you then manage to upload to host with filezilla?

Not successful with Filezilla either.  See Attached

Aleksey:  My host even tried to set up a secondary FTP account and that as well did not work.  All of this is so weird!

If upload with filezilla work it means there was a mistake when updating. Make iwzip copy all of your project and delete x5 for reinstall (full delete see my solution below). If this not help need search problem in your computer (lan, router, windows settings, firewall rulez , etc)

https://helpcenter.websitex5.com/en/post/195245

maybe its help. Good luck

Aleksey:

Followed your instructions and totally deleted X5 Pro ver 15 from my conputer  and everything in the documents file.  Reinstall and imported the project which had to update to newer version.  Viewed the site with the viewer and all is there. Went to upload and, again, got the same message.  Ran as Admin and turned off Anti Virus program and Windows 10 security and still get the same error message.

Would welcome any other suggestions.

Jim, according to the filezilla screen shot you have logged into the parent directory. If you scroll down there should be a public directory into which you can upload your website (perhaps public_html or www)

Also I note that you appear to have an iwzip in the local directory. Unless you are doing this for backup purposes you should have all the files that make up your website. This is done in step 5 export, export the website to disk and again choose VM TEST 2 folder.

Perhaps you need to chat with your host again, they should be able to step you through uploading your site with filezilla, you are almost certainly attempting to upload to the wrong folder on the host.

I will call them again this afternoon.  Thanks for all your assistance.

Oneother question...in Filezilla do folder or just the just check the website file?

That should read-Do I check the entire folder name or just the website file to upload in Filzilla?

Jim, you export to disk and then select all files (CTRL A), then right click, and select upload.

Thanks, again!  Will try that this evening.

I really do appreciate all the time you are spending with me to try and get the site operational with version 15 Pro.

I got a new update notice for X5 Pro and installed it with the hope that my problem would go away.  I have not had time to contact my host but did receive this new error message.  

Can you exlain the code to me prior to me contacting my host?  See attached.

Thanks,

Jim

Jim, I am sorry I do not know how or why you should get this error message. None the less, if you can get filezilla to work I am sure the same settings in WX5 will also work, it's just that your host should be familiar with filezilla.