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Susan M.
Susan M.
User

Cannot find my purchases to use  en

Author: Susan M.
Visited 421, Followers 2, Shared 0  

I have purchased a graphic tempate and Masonry but I cannot find them, it says go to licence, I have been there not there.

Please can someone tell me how I can get my purchases so I can use them

Posted on the
8 ANSWERS - 1 USEFUL
Susan M.
Susan M.
User
Author

I can see my purchases in credits, but there is nothing there to click on to go to the items.

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Posted on the from Susan M.
ANI B.
ANI B.
User

Hello Susan,

Open Website X5>Then Select 'Create a new project'>Then choose your template (If you have purchased the template then it should be appear there)>After selecting your template Go to Step 4:Pages>Then check if 'Masonry' has appeared or not

Thank you

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Posted on the from ANI B.
Susan M.
Susan M.
User
Author

Thanks for that I have found the graphic template by going to create new project. I cannot find the Masonry that I purchased though?  Please can you advise how can I find this thanks for your assistance 

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Posted on the from Susan M.
Esahc ..
Esahc ..
Moderator

Susan, open any page in your project, click on manage.

You will find masonary in gallery group. All things being equal it will be marked "ready to install"

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Posted on the from Esahc ..
Incomedia
Elisa B.
Incomedia

Hi Susan, 

please follow Esahc's advice and please remember to update the library by selecting the option with this icon if you can't find Masonry among the purchased Objects: 

Thanks! Kind regards.

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Posted on the from Elisa B.
Susan M.
Susan M.
User
Author

Thank you both, yes I have found it and started to use.  I have a couple of questions though.

When I click on description it is not allowing me to put in a description and it is showing previews of images but not mine that I have added. How do I make my images show as a preview please?  That is when I am in Masonry and adding the images I would like to see my images not ones that don't belong to me.

If you can help would be much appreciated

thanks

Susan

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Posted on the from Susan M.
Esahc ..
Esahc ..
Moderator

+1

I am pretty sure masonry used to use real images in object layout back a few editions, but someone decided it was better we use trial and error (frequent previews) to get the best results unfortunately.

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Posted on the from Esahc ..
Incomedia
Elisa B.
Incomedia

Hi Susan, 

the images shown in the Object preview are default images, it is normal you do not see yours. Still, if you preview your project you will be able to see the actual images you inserted. 

As to the description issue, I kindly suggest you to create a new topic about it, so we can look into it separately and individually, so not to make any confusion here. 

Thanks! Have a lovely day.

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Posted on the from Elisa B.