WebSite X5Help Center

 
Phil J.
Phil J.
User

V17 upgrade and smartphone problems  en

Author: Phil J.
Visited 1777, Followers 1, Shared 0  

I have tried to update my existing project to v17. I works perfectly in desktop but when I tried to view with my smartphone none of the content was displayed. I have managed to revert  the site to a V15project  which i still had installed. The attempt to publish using the v16 copy proved futile as I was confronted with a dialogue box which insisted  I covert it to v17. My question is this - do I persevere with X5 or do use the money you want me to spend on the "power upgrade" with purchasing an alternate progmme that is less "buggy"

Many thanks- Phil

Posted on the
2 ANSWERS - 1 CORRECT
Esahc ..
Esahc ..
Moderator

Phil, can you provide a link to your website?

It sounds like the mobile resolution content is simply hidden.

Try going to step 4 page, responsive

Now select the resolution before mobile and ensure the objects are not hidden at lesser resolutions

Read more
Posted on the from Esahc ..
Phil J.
Phil J.
User
Author

Ecahc.

You have answered my question. I was about to "throw in the towel " but your reply reminded me that the one thing us users have is a very competant group of moderators like youself to point the way. I am unable to send a link since I have reverted the website to a v15 version which works. I appreciate you encouragement to did deeper into the cause.

Regards Phil

Read more
Posted on the from Phil J.