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Valeriy  Khalif
Valeriy Khalif
User

Can you leave a negative feedback about the support work? A month has passed since I raised the question PayPal-Pro  en

Author: Valeriy Khalif
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Can you leave a negative feedback about the support work?
A month has passed since I raised the question that PayPal-payments-Pro does not work. I did not get special help, so banal unsubscribe-"We do not know what to help you", ask for support PayPal.
I'm not doing this job with a client. undecided

Posted on the
6 ANSWERS
Valeriy  Khalif
Valeriy Khalif
User
Author

But I can't accept payments.
Apparently or the instruction is not sufficient or simply not a working topic. Please attach attention to my topic.

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Posted on the from Valeriy Khalif
John S.
John S.
User

Hello Valeriy

On this forum it is allowed to give negative feedback - BUT : You should be fairly sure, that the issue is related to the X5 product.

3. part programs should not be discussed here. Only if it is a product that X5 should support, or if it is a product that can solve a problem that is raised, and that cannot be solved with X5, or if it gives the functionality that the user asks for.

Problems in 3. parts software should not be discussed here, unless it is in a function that integrates with X5. These problems between 2 products is some of the worst things for a user. Who has the monkey. If X5 support says it is not in X5, you have to trust them - if PayPal say the problem is in X5, you have to trust them.

And you have to keep a good tone, in what you write.

Try to search the forum for related problems/answers.

Make some posts that describe the problem in details - on this forum there is many capable and helpful users.

Maybe one of these users know a solution or can guide you to a solution - if there is any.

Hope you have your problem solved.

Kind regards

John S.

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Posted on the from John S.
John S.
John S.
User

I suggest you make a new post, and that you give it a headline that matches the problem - suggestion :

Problem receiving payments with PayPal Pro.

I cannot see that you have former posts about this.

And remember : A question/problem should be of the type Question and NOT the praise.

The praise is for, when you want to give credit for i.e. good support :-)

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Posted on the from John S.
Valeriy  Khalif
Valeriy Khalif
User
Author

Yes, I didn't just raise this question.
PayPal-PRO-it does not work at all.

In this case, the payment takes place on your site at the last step 4 offer to enter the card number, date and CVV. So after that every payment fails.
All services in PayPal itself are active.
So I have a claim to support. They either did not give the correct instruction, or their code does not work. Especially as even PayPal-Pro offers to pay through their shopping cart. In the list of baskets from third-party developers website X-5 Incomedia-No.
That's why I gave a negative comment.  If you offer a solution-then service it.

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Posted on the from Valeriy Khalif
Incomedia
Elisa B.
Incomedia

Dear Valeriy,
I am very sorry to hear that your experience with our support service has not been completely positive. I assume you are referring to the issue described on this post: https://helpcenter.websitex5.com/en/post/201566

I can understand your concern, but please consider that the issue you are unfortunately experiencing seems to be related to the code provided by PayPal, as well as with this specific system. Because of this, it is advisable to first verify directly with them where the problem is. Once you get an answer, please feel free to report it on the post, so to inform my colleague: in this way, if necessary, he will be able to help you further.

Thank you in advance. Kind regards.

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Posted on the from Elisa B.