Question

Author: JOHN B.

Visited 1129, Followers 1, Shared 0

Tags: question,website x5 professional 17

Good day. I am having a problem with updating website x5 V17.0.8 to version 17.0.11 which is now available.

When i try to update the message i keep getting the following message " an error occurred while running the program please reinstall the program". i have already uninstalled the program 2 times using revo uninstaller and made sure i uninstall the left over files in local disk C:users/johnbryant/appdatta/local/incomedia.

please help me in this regard

thank you

Posted on the 01/09/2019 10:18:13

3 ANSWERS

Esahc ..

Moderator

John

Are you installing v17.0.8 and updating (can be a problem caused by anti-virus/malware protection/firewall)

Are you going to your profile (top right this page), selecting download and doing a clean install of v17.0.11 (this should NOT be a problem and you can also get your license key from the same place)

Posted on the 01/09/2019 11:11:24 from Esahc ..

Elisa B.

Incomedia

Hi John,

thank you for your message.

Please download the new version from the "Download" section of your Help Center account, then please follow the normal installation procedure. If you receive any error message, please post a screenshot, so I can see what happens.

Thanks! Kind regards.

Posted on the 01/10/2019 11:05:43 from Elisa B.

JOHN B.

User
Author

Thank you i took your advice and now website x5 is working beautifully.

Kind Regards

Posted on the 01/23/2019 06:54:19 from JOHN B.