Customers not finishing order- issue with payingAuthor: LAUREN R.
I do not think this is something we can pinpoint, but I wanted to bring it to your attention.
I have been dealing with the shopping cart about 2 weeks now. I am not a huge fan of the limitations, but that is another story.
I have customers register first because guest check out was a nightmare (not enough information was collected for issues that came up
now I notice about 10-15% of the customers registering is not placing orders, now the only reason to register is for shopping so I ruled out any other causes.
I have got feedback from those registering (and those attempting to register that just call in their orders out of frustration)
Below is some of the things I have heard
-It would not let me pay, I have an issue with PayPal in the pass
-It would not let me check the captcha box to proceed
the most common problem came from using cell phones to place orders.
I do not know if this is user errors (seems like a lot to be user errors but I do not know) Either way, If anyone has any other issues similar to mine please let me know
Also. is there a way NOT to use PayPal?