Hey Philip,

I have exactly same issues since long time (few months) ... It's a real behaviour. Stefano from Incomedia has no solution on this one. 

our conclusion was an issue with my outllook... But to be honest not sure about that. Because sometimes it works.. But I cannot find an exact rule !!!

the button is not displayed like my design policy into website

If you export the email into html like here:

And you open the html file, the button is designed into the good design policy (not very good but ..) and it works !!!

Is it the same for you ???

But now if you have same issue, it's probably not my outlook, but other thing into the software during the email generation

Axel

hmm, may be an outlook thing.. Certainly it works on phone and through the browser email, however it doesnt lool much like a button.  So I'll create a new topic about how to customise the email button as it now links to the website payment page whereas it used to go to the Paypal or whwerever payment pgage directly... For outlook it may be how it reads the code, so I think I remember it needs ot be a new window command... will have to check... I'll create a question about how to csotmise the email button and see what that prevails