Have you tried using another method to connect, such as filezilla (free). See if that will connect - if not then you may have a server issue.  If it does connect then you may have an X5 issue or settings issue.

i tried to upload through Filezilla also but the error is same not getting upload to the server and showing error, some file get upload through filezilla but some file he skip and dont upload. 

Hello.
1) Temporarily disable your antivirus and firewall.
2) Do not use VPN.
3) Make sure that your Internet connection is not occupied by anything. For example, torrents.

actually i dont have any antivirus or firewall active in my pc and i was going to purchase new one in this month and i dont have any idea about VPN because i have never use them and now i dont know if anything is running in background by any software then i dont know. but i try many thing but the file is not getting upload through websitex5 and filezilla, my all details are correct and matching with FTP details but still it is giving an error that your url is not match with server and file destination "where defalut is /" but now i dont know what i do.. i also go to one.com and disable domain Lock and after that it is getting upload but in being the error is still same...

i think doest it is giving error just because i have redirect from http to https is any link bcz of this..

Hi, I had the same problem as you, changing the protocol so the problem was solved.with antivirus and firewall active, it has not presented any problems since then.don't believe when they say it has nothing to do with it.it's not true.if you want try otherwise listen to what others say.

If you change protocol to SFTP as A. Kris suggests, that should solve it. I had to do that when starting to use SSL certificates.  hope you get it sorted..

yes you are right Angy, actually i was uploading my website through FTP server, and has redirect my website from http:// to Https:// so i had also subsricbe to Sitelock for SSL certificate and which is not also giving an error.

I dont know but i was try to upload my websitex5 site to one.com server through FTP but it was not happning and then i have gone to one.com and their i have deacitvate domin lock setting and then again i have regenrate the FTP password and then i have restart the pc and internet connection, and after that my website get upload to server but with some changes in URL address, i have to change it with http://www.lifewithcolours.in and my whole website start upload well and finish nicely with out any error. 

But when i change to https://www.lifewithcolours.in it is showing the same error the please check your URL and Folder location with Server it is not correct now again i am stuck that my webiste wont work with SSL certificate. i reditrect webiste also but now site is working with both URL http:// and Https:// now i am stuck here that what i do in this.? 

Hello Kalpesh,

I believe you will find the cause of the trouble to be that the http and ftp protocols are pointing to different servers:

77.111.240.144 and 46.30.211.86 respectively.

So you need to contact one.com and ask them to provide you with SSL certificate(s) which cover both the https and ftps protocols, but also ask them to validate the A records (DNS) for your site to ensure that they are pointing to the appropriate server.

Kind regards,

Paul

Search the WebSite X5 Help Center

I have upgrade my Internet speed upload connection to 30 MBPs and after that upload to one.com server getting done nicely succesfully.

only one problem i am facing is that i have redirect my webisite from http:// to https:// and also done SSL certificate to my website... in this when i upload my file it give an option of changing folder which is already set as my FTP setting as per as one.com. now i am little confuse that what i do change in that... 

i also tried my website name from http://www.example.com to https://www.example.com but the message is same.. 

The http and ftp protocols are pointing to different servers.

http://lifewithcolours.in currently resolves to IP address 77.111.240.176

http://www.lifewithcolours.in also resolves to IP address 77.111.240.176

But ftp://lifewithcolours.in (which you are uploading to) resolves to IP address 46.30.211.86

That's why you are receiving the warning from WebSite X5:

"The selected server or destination folder does not match the website URL.  Do you want to set it now?"

Now that you have an SSL certificate installed (good!) you need to switch from plain FTP to FTPS (FTP-SSL/FTP Secure) in Step 5 > Website Export to Internet > Server Type

Then change the FTP Address (also in Step 5 > Website Export to Internet) from ftp://lifewithcolours.in to ftps://lifewithcolours.in

You should be OK after that as ftps://lifewithcolours.in does resolve to IP address 77.111.240.176

Good luck!

i tried but it is giving an error and which option we should need to choose FTPS - FTP Over implicit TCL/SSL or FTPS - FTP Over explicit TCL/SSL 

i had change from ftp.lifewithcolours.in to ftps.lifewithcolours.in

and port is taking 990. check everything but not getting connect with server showing error 

You'd need to approach one.com for the correct settings to use in conjunction with your own particular server.  One server's requirements can be completely different to another's.

Sometimes the host will require that you connect on an alternative port to the one suggested by WebSite X5 (for example, port 21)

Some hosts might not support the implicit FTPS protocol.

Strangely, I could not find any information relating to FTPS whatsoever, when conducting a brief search on the support section of one.com on your behalf.  This makes me wonder if they perhaps restrict server access to FTP and SSH/SFTP protocols only.  That would be unusual in my experience, but having never hosted with them I simply don't know.

Perhaps others can shed more light on the matter.  However, this really is an issue for the support team of one.com.  Did you ask them to check the DNS records for your website?

I had the Dreaded "generic error"  for over a week and after much help from the Mods, ( Im still waiting on Incomedia) The issue was My Hosting compnay never advied, that although i have "Unlimited webspace" there is a limit to the files i can have on my server space.  Once deleted a few old website,  not had the issue since..touch wood.  Check with hosting compnay that this is not the case in your instance? Only thing i can think of..

hy paul thankyou so much for great advice, yes i agree with you that their is great issue inhelping from one.com team, i always find difficult to get solution from them, i have not ask them to check my DNS records. 

you can suggest me that what i check in DNS records.

now i am uploading my website to server through websitex5 pro but while uploading still there is the same error that your setting does not match with the server. i dont know how to slove this now.