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Amy W.
Amy W.
User

Website uploaded to internet but project file not saved  en

Author: Amy W.
Visited 204, Followers 1, Shared 0  

Hello,

Yesterday I made some changes to my website and added some products to my shopping cart. I set away to upload the website to the internet and left the program to do it's thing. When I returned, X5 appeared to have crashed on "Saving Project Files - 100%", but when I checked my website on the internet, the website updates had actually uploaded. I assumed that for all X5 appeared to have crashed, it had obviously completed it's upload.

I proceeded to close the program and was prompted "Would you like to save the project". I clicked yes and the project instantly closed instead of going through the saving process.

One of the products I uploaded yesterday has now sold and I need to remove just the one product from my website but none of the changes I made yesterday have saved. The project file has opened without any errors or warning regarding not closing correctly and, without any of the updates I made to the project file yesterday!

Will I have to redo all the changes I made yesterday just to remove the one product from my website? Or, is there any small chance I can somehow retreive the project file from yesterday?

Thanks in advance.

Posted on the
2 ANSWERS - 1 USEFUL
Andre E
Andre E
Moderator

You can try the backup button in the project selection window you need to select the project first and see if there is a backup.

Best is to make backupps yourself before upload with export project.

Else you need to make the changes again.

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Posted on the from Andre E
Amy W.
Amy W.
User
Author

Ok thanks.

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Posted on the from Amy W.