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Anne V.
Anne V.
User

Form not sending  en

Author: Anne V.
Visited 1254, Followers 1, Shared 0  

Forms on my website that have worked perfectly well in the past are no longer sending.

For example, the form on this page:

http://www.iwhealthgroup.co.uk/publication-of-results.html

When the user completes and sends, a blank screen appears:

http://www.iwhealthgroup.co.uk/imemail/imEmailForm_804841mx.php

Screenshot of my settings attached. 

Please can anyone help?

Many thanks.

Posted on the
2 ANSWERS - 1 USEFUL - 1 CORRECT
Paul M.
Paul M.
Moderator

Hello Anne,

The screenshot of your settings seems to be missing, but the most likely explanation for the blank screen is an outdated PHP installation on your server.

Version 2020 of WebSite X5 now requires PHP version 7.1. (or higher) in order for certain features like the Contact Forms to work properly:

Version 2020.1 requires PHP 7.1

Your webhost will be able to advise you as to what version is currently installed on your server.

If you require further assistance please don't hesitate to let us know.

Kind regards,

Paul

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Posted on the from Paul M.
JiPeR 48
JiPeR 48
Moderator
Best User of the month FR

Hello Anne,

Paul is right, your PHP is PHP/5.6.40... And If you test your admin panel you are on error 500:

http://www.iwhealthgroup.co.uk/admin/

Need to update PHP...

J.P.

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Posted on the from JiPeR 48