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Amy W.
Amy W.
User

Order confirmation email not showing shipping address  en

Author: Amy W.
Visited 713, Followers 1, Shared 0  

Hello,

I am having an issue with orders placed on the website where the shipping address is different to billing address. When the customers order confirmation email is sent, it does not state the shipping address, only the billing address. When the order email comes through to admin email, it displays both seperately. Please see attached.

This will cause confusion to customers who have entered a different shipping address at checkout but order confirmation only shows Billing/Shipping Address as the billing address.

Does anyone know how to fix this?

Thanks in advance.

Posted on the
3 ANSWERS
Amy W.
Amy W.
User
Author

Also while I'm here, does anyone know what this label means (see attached)? And if it's possible to get rid of this from the order confirmation emails?

Thanks

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Posted on the from Amy W.
Aleksej H.
Aleksej H.
Moderator

Hello. I sent a notification about your question to the company employees, expect an answer from them here in the comments.

Some email settings are here: 

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Posted on the from Aleksej H.