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Luis J.
Luis J.
User

Shopping cart items doesn't clear and processing screen  en

Author: Luis J.
Visited 1080, Followers 2, Shared 0  

Question 1:
Why does the shopping cart doesn't clear aget making a purchase and buying the items?


Question2:

When you click "process or buy now" the screen hangs for a little bit and then it process the order...is there like a loading bar or "please wait" design when the order is being processed? 

Posted on the
11 ANSWERS - 1 CORRECT
Giuseppe Guida
Giuseppe Guida
User

I confirm this:

"When you click "process or buy now" the screen hangs for a little bit and then it process the order..."

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Posted on the from Giuseppe Guida
Aleksej H.
Aleksej H.
Moderator

Hello. I sent a notification about your question to the company employees, expect an answer from them here in the comments.

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Posted on the from Aleksej H.
Luis J.
Luis J.
User
Author

would be nice if incomedia can fix these two issues on next release.

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Posted on the from Luis J.
Incomedia
Stefano G.
Incomedia

Hello Luis

Technically the cart should get cleared when the order is finished. Can you please provide here an URL to your website so that I might test this out for you?

About your second question, I can confirm that nothing of the sort exists at the moment. However, since other users asked for an improvement on this, I can confirm that the matter has been noted as to be improved in the future

Thank you for your feedback

Stefano

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Posted on the from Stefano G.
Luis J.
Luis J.
User
Author
Stefano G.
Hello Luis Technically the cart should get cleared when the order is finished. Can you please provide here an URL to your website so that I might test this out for you? About your second question, I can confirm that nothing of the sort exists at the moment. However, since other users asked for an improvement on this, I can confirm that the matter has been noted as to be improved in the future Thank you for your feedback Stefano

Please check here:
https://www.itcyborg.net/jhood/

make a new account
do a sale
use non-paypal / non-stripe (use bank transfer)
notice that shopping cart item doesnt clear.

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Posted on the from Luis J.
Luis J.
Luis J.
User
Author

Hello Stefano G.

Let me know if you were able to see the issue, is it a bug?

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Posted on the from Luis J.
Incomedia
Stefano G.
Incomedia

Hello Luis

I've just tested this for you and can confirm that after selecting the Bank Transfer option, the cart empties:

Can you try from different devices (not mobile phones) and let me know if it works?

Thank you

Stefano

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Posted on the from Stefano G.
Luis J.
Luis J.
User
Author

Hi Stefano,

Looks to be an issue with firefox, on chrome is ok.

im with desktop machine using firefox latest version. shopping cart doesnt clear there.

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Posted on the from Luis J.
Luis J.
Luis J.
User
Author

Stefano,

Looks to be an issue with two browsers.

- Firefox

- Safari

Works ok on  Edge and Chrome

Any insight on this? Can it be corrected on Firefox and Safari?

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Posted on the from Luis J.
Incomedia
Stefano G.
Incomedia

Hello Luis

I've attempted this on Firefox as well from Desktop. After completing the order and going back to the homepage, the cart looks empty here too

One question. Did you try this on your computer only? Could you perhaps try this from a different computer as well and see if the result changes?

Keep me posted here

Thank you

Stefano

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Posted on the from Stefano G.
Luis J.
Luis J.
User
Author

Looks like its fixed now - i updated it to 2021.2.5 and issue dissappeared.

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Posted on the from Luis J.