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22 ANSWERS - 6 USEFUL
Axel  
Axel  
User

Update Protection... next year LOL

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Posted on the from Axel  
Giuseppe Guida
Giuseppe Guida
User

+1

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Posted on the from Giuseppe Guida
Incomedia
Elisa B.
Incomedia

Hello Sinisa, 

I am going to report this right away, thank you!

Kind regards.

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Posted on the from Elisa B.
Sinisa B.
Sinisa B.
User
Author

@ Elisa

When this will be fixed?

My client needs this feature "yesterday"... otherwise his web-shop is useless...

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Posted on the from Sinisa B.
Axel  
Axel  
User

the best...foot-in-mouth

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Posted on the from Axel  
Sinisa B.
Sinisa B.
User
Author

@ Axel

Well, I'm sure it will be fixed before Christmas....laughing

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Posted on the from Sinisa B.
Incomedia
Elisa B.
Incomedia

Hi Sinisa, 

I have reported this need, but I don't have any official information about the timing of the implementation, I hope it won't last long. I will let you know as soon as more info are available. 

Thanks! Kind regards.

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Posted on the from Elisa B.
Axel  
Axel  
User

Hello ELisa,

It's not normal to wait at each time when a new regulation is up!

- RGPD has taken almost 2 years to be fixed, and to be honest is not 100% covered.
- Cookies regulation is not covered like asked and no possibility to choose any action done by the user. You provide a fake DP check object which is not free. We need again to pay for a normal function from a web design editor.
- Now VAT issue from the new regulation for the 1th of July.

We are the 22th of July, and you answer is: " I don't have any official information"

It is again NOT ACCEPTABLE

Many users are complained about this last issue... And Incomedia has no knowledge of this next regulation !!!!!
What is really your job Incomedia. Not to listen the market and laws also ????

Many others Web design editors have updated their software to be ready. NOT YOU

NOT ACCEPTABLE because we paid Update Protection for that.... And when it is now, it is now and not" I don't have any official information"

We wait at each time with no visibility, because you have no roadmap and priority list !

Axel

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Posted on the from Axel  
Sinisa B.
Sinisa B.
User
Author

@ Elisa

I repeat myself - but: "When this issue will be fixed"?

This is not an ordinary bug or a glitch - this is a major oversight/negligence which could cost us of losing a client!!!

This would be the third client we lost due to a program's incapacity and that's the main reason we are not using the software anymore.

I don't know what else I could say... except that we're thinking to contact our legal service.




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Posted on the from Sinisa B.
Axel  
Axel  
User

lawyer for non respect of EU regulations on time

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Posted on the from Axel  
Incomedia
Elisa B.
Incomedia

Hi Sinisa, 

we have found a possible solution we could work on, and which has been taken on by other tools as well. Basically, it should be enough to display the prices by stating that they are all VAT included, and in most cases we analyzed the VAT amount wasn't reported at all. 

Let me make an example: on online store  has a product A which costs €19,99. It should be enough to show the customer that the €19,99 already include the VAT, without having to display the VAT percentage (19% for Germany, 22% for Italy and so on). Of course, we need to make a modification so that the VAT amount can then be correctly calculated by the management software used for the invoice, but as far as the price displayed on the website goes the mentioned solution should be enough. What do you think?

Of course, we are giving the matter the priority it deserves, and I will be happy to keep you posted. 

Thanks! Kind regards.

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Posted on the from Elisa B.
Andrzej K.
Andrzej K.
User
Best User of the month PL

I am sorry to interrupt but problem is really serious. Personally I stop my plan with international shop made in website because of it.

Elisa - your proposal is completely unreal - if a buyer is a company with EU VAT then he needs a price without vat and he has no idea how many product costs if there is no vat in the shop.

I think if I pay for updates = programm working also with actual law regulations

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Posted on the from Andrzej K.
Axel  
Axel  
User

+100 Adrzej

The program is out of EU regulations . This situation is absolutely abnormal...

Already on month to wait. And like you said Andrezj..; WE PAID UPDATE PROTECTION also to fix any issue in less one week ...

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Posted on the from Axel  
Incomedia
Elisa B.
Incomedia

Hi Andrzej, 

please consider mine was simply a consideration for a possible solution, I could well be wrong.

The main issue is that it wouldn't be possible to display the correct VAT amount until the customers have specified the country from which they place the order from. Therefore, a possible solution could be the one I mentioned, namely stating that the VAT is included in the price.

Furthermore, the solution we adopt has to be suitable for both the companies and the customers who do have to pay the VAT amount. It could be useful for instance to report the  In the case of a purchase by a company, it is certainly useful to indicate in the terms of sale (which can be reported in the footer) that the seller will apply the VAT of the customer's billing country.

Please let me know if you have any doubts, and on which point, so I can better report them. 

Thanks! Kind regards.

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Posted on the from Elisa B.
Sinisa B.
Sinisa B.
User
Author

@ Elisa

The VAT amount should be presented & calculated regarding the country of the customer.

We could have the option that the VAT amount is automatically included (calculated) in the TOTAL price - but we also should have the possibility to state the VAT amount as a separate amount in the invoice.

The point is - the customer should be clearly notified regarding the VAT amount in the shopping-cart.

Hopefully, we have understood each other...
  

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Posted on the from Sinisa B.
Axel  
Axel  
User

@Elisa,

You said:

"The main issue is that it wouldn't be possible to display the correct VAT amount until the customers have specified the country"

Yes OK, but the customer put the country with his address into the form before to check the order. So it's is not a problem to display the good VAT after that !!!

Enjoy!
Axel

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Posted on the from Axel  
X5 Croatia
X5 Croatia
User

Updating protection in my case and Siniša B is useless ... In this forum I keep repeating errors in the application (facebook, CMS ...) there is no answer ... This application has become frivolous

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Posted on the from X5 Croatia
Axel  
Axel  
User

And no fix into actual Beta v2021.3.4

@Sinisa. next one .... foot-in-mouth

It's a pity cry

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Posted on the from Axel  
Incomedia
Elisa B.
Incomedia

Hi everyone, 

so it would be ok not to display the vat amount included in the price until the customers reports their billing country, correct? I will report this useful information. Please consider that it is a pretty big change to be applied, because it involves managing different taxes according to the billing country and therefore modifying the way the shopping cart works, but we are working in order to verify how to proceed. I will be happy to keep you posted. 


Thanks! Have a nice day.

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Posted on the from Elisa B.
Axel  
Axel  
User

e-Commerce part is not available into the free version ! yell

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Posted on the from Axel  
Incomedia
Elisa B.
Incomedia

Hi guys!

Thank you for the useful feedback! I will forward this to the team in charge. 

Thanks! Kind regards.

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Posted on the from Elisa B.