+1

Hello Sinisa, 

I am going to report this right away, thank you!

Kind regards.

Hi Sinisa, 

I have reported this need, but I don't have any official information about the timing of the implementation, I hope it won't last long. I will let you know as soon as more info are available. 

Thanks! Kind regards.

@ Elisa

I repeat myself - but: "When this issue will be fixed"?

This is not an ordinary bug or a glitch - this is a major oversight/negligence which could cost us of losing a client!!!

This would be the third client we lost due to a program's incapacity and that's the main reason we are not using the software anymore.

I don't know what else I could say... except that we're thinking to contact our legal service.

Hi Sinisa, 

we have found a possible solution we could work on, and which has been taken on by other tools as well. Basically, it should be enough to display the prices by stating that they are all VAT included, and in most cases we analyzed the VAT amount wasn't reported at all. 

Let me make an example: on online store  has a product A which costs €19,99. It should be enough to show the customer that the €19,99 already include the VAT, without having to display the VAT percentage (19% for Germany, 22% for Italy and so on). Of course, we need to make a modification so that the VAT amount can then be correctly calculated by the management software used for the invoice, but as far as the price displayed on the website goes the mentioned solution should be enough. What do you think?

Of course, we are giving the matter the priority it deserves, and I will be happy to keep you posted. 

Thanks! Kind regards.

Hi Andrzej, 

please consider mine was simply a consideration for a possible solution, I could well be wrong.

The main issue is that it wouldn't be possible to display the correct VAT amount until the customers have specified the country from which they place the order from. Therefore, a possible solution could be the one I mentioned, namely stating that the VAT is included in the price.

Furthermore, the solution we adopt has to be suitable for both the companies and the customers who do have to pay the VAT amount. It could be useful for instance to report the  In the case of a purchase by a company, it is certainly useful to indicate in the terms of sale (which can be reported in the footer) that the seller will apply the VAT of the customer's billing country.

Please let me know if you have any doubts, and on which point, so I can better report them. 

Thanks! Kind regards.

@ Elisa

The VAT amount should be presented & calculated regarding the country of the customer.

We could have the option that the VAT amount is automatically included (calculated) in the TOTAL price - but we also should have the possibility to state the VAT amount as a separate amount in the invoice.

The point is - the customer should be clearly notified regarding the VAT amount in the shopping-cart.

Hopefully, we have understood each other...
  

Updating protection in my case and Siniša B is useless ... In this forum I keep repeating errors in the application (facebook, CMS ...) there is no answer ... This application has become frivolous

Hi everyone, 

so it would be ok not to display the vat amount included in the price until the customers reports their billing country, correct? I will report this useful information. Please consider that it is a pretty big change to be applied, because it involves managing different taxes according to the billing country and therefore modifying the way the shopping cart works, but we are working in order to verify how to proceed. I will be happy to keep you posted. 

Thanks! Have a nice day.

@ Elisa

Take a look how it's done in this e-commerce app (FREE download):

https://www.lauyan.com/en/download-toweb.html

Hi guys!

Thank you for the useful feedback! I will forward this to the team in charge. 

Thanks! Kind regards.

@ Elisa

When can we expect working solution for this?

This should have been done before July 1st!!!

Incredible sloppiness!

I am still waiting with my international shop and I just wondering how long and what is your proposal of recompense for active update protection of programm still without actual law rules...

I think one year extra update protection for free for all active users commanded by any customer protection office makes some right and quick activitity in your company.

@ Axel & @ Andrzej

Probably the legal "moves" should be necessary to get the desired reaction... but if the company is at the verge of bankruptcy - we will not see any "compensation"...

I'm glad that our newest & future web related project(s) are not depending on this software...

I can advise you to do the same. Cheers, guys!

@ Incomedia

No news about fixing this critical issue (VAT calculation in EU) in the BETA!

What kind of company are you?

Hi Sinisa, 

as I mentioned earlier in this post, this would be a pretty big change, as it involves the way different taxes are managed according to the billing country, which then has effects on the way the shopping cart works. As soon as news are available about this topic, I will be more than happy to inform you.

Thank you!

@Sinisa,

GDPR compliance is not ready yet !!! 

Incomedia says yes, but I SAY NO, not all regulation chapters are ready into WSX5 ! even after many user complaints...

Not pro again... 

I believe that until an unknown date the only possible solution with wsx5 is to offer users different marketplaces based on their country, in other words it is necessary to create separate projects for each country with separate databases. CRAZY!

@ Axel

Didn't know that... What is missing regarding the GDPR?

@ Fabio

Maybe Incomedia somehow knows that EU will soon cease to exist, so we would not need it at all?!

@ Axel

Thank you for the clarification!

Almost a year ago I have concluded that the company politics is not on the side of the user, so this issue will never be solved...

@ Axel

Any major change (i.e. DB structure change) is not possible in this software - the company cannot even make the legally required updates! (they heard about them from their users!)

I'm sad to say because I have invested hundreds of hours just WRITING POSTS on this forum(!) - but this software has no future as a professional tool.

Cheers!

Is this fixed now or not yet?

The best solution using WSX5 is to implement ECWid: https://support.ecwid.com/hc/en-us/articles/212696169-EU-taxes-VAT-in-Ecwid#charging-vat-from-your-customers

I agree - but this has to be done by Incomedia.

Yes of course; i mean for now, for all that Incomedia's clients wich cannot wait for theyr problem solving; until 10 items ECWid is free and you have Paypal Commerce Platform and updates automatically.

Anyway, i have a question: i was reading this article: https://blog.stamps.com/category/international-shipping/
If i have a e-commerce in Italy and i sell item to Germany, as my item travels trough italian postal service first and german postal service after, what vat should i include in the website form for shipping cost? Thank you

@ Fabio

In your case - the VAT should be German because the final destination of your product is Germany.

Are you sure? The vat on the item and the vat on the shipping provider are separeted. So?

@Sinisa,

I had a little right 

@ Fabio

I have bought an item from Cyprus - and the invoice had a Croatian VAT (25%).

****

As Elisa wrote - hopefully Incomedia has implemented this for the "preview" version...