WebSite X5Help Center

 
Laszlo M.
Laszlo M.
User

Project loading error  en

Author: Laszlo M.
Visited 1565, Followers 1, Shared 0  

After a Windows backup restore, all the projects stopped loading. When clicking any of them to load, after some initalization step, waiting for it to load, an error message appears and the project does not load.

"Error while loading the project", then the exact error message differs by project, they are:

- Resource not found: "Resources/fonts\icons8-win10.eot" (1 project)
- Resource not found: "Resources/main.js"  (2 projects)

I don't know how or why a restore would delete files, or result in fake errors saying files are missing, while the files are in fact there.

Did something like this happen to anyone else?

Please help, I need to work on these, but it's hard when I can't even open them.

Posted on the
4 ANSWERS
Aleksej H.
Aleksej H.
Moderator

Hello. I sent a notification about your question to the company employees, expect an answer from them here in the comments.

Read more
Posted on the from Aleksej H.
Andreas S.
Andreas S.
Moderator
Best User of the month DE

Can you open a new fresh project and look under "4" at the widgets (Manage) if the Icon8 Widgets needs an update or is not installed at all? Press the "Update button"!

Read more
Posted on the from Andreas S.
Laszlo M.
Laszlo M.
User
Author

So, icon8 is up-to-date, and the following bahavior is seen when trying to create new projects:

- Creating a new blank or empty project works fine,

- Trying to create a project that uses a template (e.g. Design Blog, Wall Builder) start loading then gives the same error: "Error while loading the project, Resource not found: Resources/main.js"

Read more
Posted on the from Laszlo M.
Andreas S.
Andreas S.
Moderator
Best User of the month DE

All the templates you mentioned go to download normally.
Is your installation drive c: ?
Did you install WSX5 via download file or only via upgrade in the program?
Have you tried to disable firewall, virus killer and VPN and then download the template?

Read more
Posted on the from Andreas S.