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Mary Ann  .
Mary Ann .
User

Export in web 5 crashes  en

Author: Mary Ann .
Visited 971, Followers 1, Shared 0  

I am so up set I have been using web 5 forever and all of the sudden when i go to export my site it stops responding i cannot find out why please help me

Posted on the
7 ANSWERS - 1 USEFUL
Andre E
Andre E
Moderator

Hello Mary Ann, Does your pc stay on or is it switched of frome time to time, else start pc again from scratch, try to open as less other programs, set firewall / virusscanner to off and try again. (maybe these got an update and interfere with x5?)

If it still does nit work try a reinstall from x5.

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Posted on the from Andre E
Mary Ann  .
Mary Ann .
User
Author

I TRIED TO REINSTALL IN ANOTHER COMPUTER BUT THE COMPUTER CODE IS DIFFERENT AND CANNOT INSTALL   I AM SO UP SET  I TRIED TO PT N YOUR VERSION OF 10 BUT I DONT LIKE THE NEW TEMPLATES I WANT THE ORIGINAL ONE I HAVE IN WEB5 8  I CANNOT BELIEVE I CANNOT CORRECT THIS PROBLEM  

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Posted on the from Mary Ann .
Daniel W.
Daniel W.
User
Best User of the month EN

And what if they reinstall WebSite X5 on the same computer?

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Posted on the from Daniel W.
Mary Ann  .
Mary Ann .
User
Author

STILL THE SAME ITS STOPS REPONDING ONCE I CLICK ON THE EXPORT    I DO NOT THINK YOU HAVE AN ANSWER FOR ME    THANKS FOR TRYING    SO UPSET WITH ALL OF THIS I LOOKED ON THE NET   IT SAYS I CANNOT DISABLE DEFENDER AND I BELIEVE IT IS DEFENDER STOPPING THE PROGRAM 

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Posted on the from Mary Ann .
Esahc ..
Esahc ..
Moderator

Mary Ann, I assume you cannot upload your site to the web, please note that I too have experienced this problem https://helpcenter.websitex5.com/en/post/253094

Question: can you export the project to iwzip (step 5 export project)?

Assuming defender is the issue and you are running Win10 or later, you say you cannot disable it?

If you are running ANY 3rd party a/v, malware, vpn. firewall please temporarily uninstall them then locate windows security and double click to open.

And then turn off microsoft defender firewall for each before restarting PC

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Posted on the from Esahc ..
Esahc ..
Esahc ..
Moderator

Mary Ann, in spite of my above post I have just noted you are potentially still using V10 of WX5. If this is the case the "problem" may be your ISP. The FTP used in V10 is not compatible with the requirements of many current hosting platforms. They may be able to modify requirements to allow your uploads. You should contact your host.

It is imperative you create at least one iwzip file of your project (this may be required if you choose to upgrade WX5) and you should also be aware that if you export the website to disk (also in step 5) you can then use filezilla or similar to continue to upload your website.

PS if using V8 there is no option to create an iwzip and there is no direct upgrade path to later versions (sorry - just re-read all your posts)

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Posted on the from Esahc ..