Message after the customer will pay "generic error 
Author: Leo L.
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Yesterday there was nothing changed on the website the customer got the answer as soon as he will pay "generic error. We also try many times, but the message will occur and the customer could not pay.
There is also nothing changed by the provider.
Posted on the
Similar problem and the possible solution, see
>> https://helpcenter.websitex5.com/en/post/262259
Author
I have already changed the PhP version to 8.0 and also disable the PHP display errors-off. Still no OK
Have you tried to desactivate via .htaccess file on the website root director?
also adds PHP warning message to be off
Author
Still no working, also tried a copy from May 2023
Author
here is a printscreen of the htaccess file
Author
Nothing changed before the generic error appear. Not on website x5 or by the provider.
Hello Leo
I can see that the e-commerce is failing because your hosting is reporting this error:
This indicates that a Composer dependency is not working properly, but Composer is not part of WebSite X5, so it's likely the hosting itself is using it
Can you please forward this screenshot to your hosting provider so they can check the error for you?
Thank you
Stefano
Author
Hi Stefanao,
That is strange, because https://www.bezorgkoffers.nl and https://watchonline.nl are also included in the same reseller account and both are working correct. We cant't find enything about composer in the reseller account., If you want that you have to make it first. Here a screenshot of the phpMyAdmin.
Author
The hosting provider says Composer not in use.
They answer also:
Dear Leo, In thet .htaccess of the website there is a code which a lower PHP version force:
<FilesMatch "\.(php4|php5|php3|php2|php|phtml)$">
SetHandler application/x-lsphp71
</FilesMatch>
domains/catchthetime.nl/public_html -> .htaccess
You must take this off, at this moment it force PHP 7.1.
With kind regards,
Fabien
customer service Versio
So I take it off, but i don't see the website at all as i do this. I see website X5 made the notice by uploading the website:
the .htacces will changed if you continue
Author
You can see the .htaccess in the attachment i send in this topic
Author
typical -send from pillar to post- case
Hello Leo
This code:
Is most likely the culprit, but this code was not made by WebSite X5. You can see that this was added after the code was written by WebSite X5, which means that it was either added manually or by the hosting.
Remove those 3 lines and ignore any warning WebSite X5 may give you next upload. It should work then
Keep me posted here
Thank you
Stefano
Author
Hi Stefano, it works now. Our hosting say they have nothing done. Because i aslo don't now enough from this stuf, i will never change something by myself in sensetive things like .HTACCESS. So I think the gnomes has changed it....
Thank you a lot for your help!!