Hello Leo,
are you using a VPN on your computer? If so, could you make sure WebSite X5 is set as an exception for it, and also for your antivirus and firewall?
I remain available.
We have encountered some server issues in the past hours, unfortunately, so this may also be contributing to the situation, we are looking into resolving this as soon as possible.

Hi Eric,

We don't use a VPN. Another thing we see the last time is that the startscreen is very big. See attched file.

Hello,
could you please check the situation after a reinstall of the software with these steps?
The folders to be deleted with these steps usually do not contain any projects, that by default are stored at C:\Users\YourUsername\Documents\Incomedia\WebSite X5 - Pro, but you can check their contents to make sure of this.

1) Uninstall the software normally, from the Windows panel.
2) Go to the path C:\Users\YourUserName\AppData\Local\Incomedia and delete the folder corresponding to your version of the software (it should be WebSite X5 – Pro).
3) Go to the path C:\Program Files and, if it is present, delete the folder corresponding to your version of the software (it should be WebSite X5 – Pro)
4) Do the same at the path C:\Users\YourUsername\AppData\Local\Programs, deleting the folder WebSite X5 – Pro if present.
5) Restart the PC.
6) With VPN (if you use one), antivirus and firewall temporarily disabled, run as admin the installer you can find here: https://www.websitex5.com/download/v2025.3/wsx5_pro.exe

I remain available.

Hi,

Thanks! After I do as you ask above everything works OK now.