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Leo L.
Leo L.
User

Message after the customer will pay "generic error  en

Auteur : Leo L.
Visité 998, Followers 1, Partagé 0  

Yesterday there was nothing changed on the website the customer got the answer as soon as he will pay "generic error. We also try many times, but the message will occur and the customer could not pay.

There is also nothing changed by the provider.

Posté le
13 RéPONSES - 1 UTILES
Leo L.
Leo L.
User
Auteur

I have already changed the PhP version to 8.0 and also disable the PHP display errors-off. Still no OK

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Posté le de Leo L.
Axel  
Axel  
User

Have you tried to desactivate via .htaccess file on the website root director?

also adds PHP warning message to be off

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Posté le de Axel  
Leo L.
Leo L.
User
Auteur

Still no working, also tried a copy from May 2023

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Posté le de Leo L.
Leo L.
Leo L.
User
Auteur

here is a printscreen of the htaccess file

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Posté le de Leo L.
Leo L.
Leo L.
User
Auteur

Nothing changed before  the  generic error appear. Not on website x5 or by the provider.

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Posté le de Leo L.
Incomedia
Stefano G.
Incomedia

Hello Leo

I can see that the e-commerce is failing because your hosting is reporting this error:

This indicates that a Composer dependency is not working properly, but Composer is not part of WebSite X5, so it's likely the hosting itself is using it

Can you please forward this screenshot to your hosting provider so they can check the error for you?

Thank you

Stefano

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Posté le de Stefano G.
Leo L.
Leo L.
User
Auteur

Hi Stefanao,

That is strange, because https://www.bezorgkoffers.nl and https://watchonline.nl are also included in the same reseller account and both are working correct. We cant't find enything about composer in the reseller account., If you want that you have to make it first. Here a screenshot of the phpMyAdmin.

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Posté le de Leo L.
Leo L.
Leo L.
User
Auteur

The hosting provider says Composer not in use. 

They answer also:

Dear Leo, In thet .htaccess of the website there is a code which a lower PHP version force:
<FilesMatch "\.(php4|php5|php3|php2|php|phtml)$">
SetHandler application/x-lsphp71
</FilesMatch> ​
domains/catchthetime.nl/public_html -> .htaccess


You must take this off, at this moment it force PHP 7.1.
With kind regards,
Fabien
customer service Versio 2590224:1936362

So I take it off, but i don't see the website at all as i do this. I see website X5 made the notice by uploading the website:

the .htacces will changed if you continue

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Posté le de Leo L.
Leo L.
Leo L.
User
Auteur

You can see the .htaccess in the attachment i send in this topic

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Posté le de Leo L.
Leo L.
Leo L.
User
Auteur

typical  -send from pillar to post- case

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Posté le de Leo L.
Incomedia
Stefano G.
Incomedia

Hello Leo

This code:

Is most likely the culprit, but this code was not made by WebSite X5. You can see that this was added after the code was written by WebSite X5, which means that it was either added manually or by the hosting.

Remove those 3 lines and ignore any warning WebSite X5 may give you next upload. It should work then

Keep me posted here

Thank you

Stefano

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Posté le de Stefano G.
Leo L.
Leo L.
User
Auteur

Hi Stefano, it works now. Our hosting say they have nothing done. Because i aslo don't now enough from this stuf, i will never change something by myself in sensetive things like .HTACCESS. So I think the gnomes has changed it....

Thank you a lot for your help!!

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Posté le de Leo L.