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Leo L.
Leo L.
User

Contact form  en

Author: Leo L.
Visited 525, Followers 1, Shared 0  

A few month ago the contact form was not working with captcha and customers could not send a message. But we only receive messages at that time with spam inside. In the last update this mistake was fixed.

But now we receive every day a lot messages =new contact= with nothing inside.

Anyone any idea how to stop it?

Posted on the
11 ANSWERS - 2 USEFUL
Incomedia
Elisa B.
Incomedia

Hi!

Do you mean only the users' contact details are missing? Is then the message reported an actual e-mail from the users, or is it a random text?

Thank you! Kind regards.

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Posted on the from Elisa B.
 ‪ KolAsim ‪ ‪
 ‪ KolAsim ‪ ‪
Moderator

(It > En)  ... maybe there are no mandatory fields (*) so by simply clicking on SEND, empty emails would be sent...
... at least put the mandatory email field (*)...
...!... obviously if some time-wasting individual fills in the mandatory fields with fictitious data by clicking on SEND the email would be sent anyway...!...

.

ciao

.

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Posted on the from  ‪ KolAsim ‪ ‪
Leo L.
Leo L.
User
Author

Hi,

Yes the contact details in these mails are missing. If a serious customer fill in everything and also the recaptcha the mail comes with the data. But we receive many empty contact mails every day again.

Best regards,

Leo

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Posted on the from Leo L.
 ‪ KolAsim ‪ ‪
 ‪ KolAsim ‪ ‪
Moderator

... indeed,.   ...as said this is what happens without mandatory fields...

ciao

.

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Posted on the from  ‪ KolAsim ‪ ‪
 ‪ KolAsim ‪ ‪
 ‪ KolAsim ‪ ‪
Moderator
Leo L.
I think all are mandatory email fields. ... ... ... 

... Yes ...

.

ciao

.

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Posted on the from  ‪ KolAsim ‪ ‪
Incomedia
Elisa B.
Incomedia

Hi Leo, 

we just sent a test e-mail, can you please post a screenshot to show me what you got?

Also:

  • Please report the PHP version that is currently active
  • If the display_error PHP parameter is active, please disable it
  • On Step 5 > Upload the website to Internet > Parameters > E-Mail disable the option Allow sending from different senders

Thanks! Kind regards.

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Posted on the from Elisa B.
Leo L.
Leo L.
User
Author

Hereby the test e-mail. The current version of PHP is 8.2 and there is on step 5 the allow sending to different senders is disabled.

Best reagards,

Leo

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Posted on the from Leo L.
Incomedia
Elisa B.
Incomedia

Hi Leo, 

I see the e-mail reports all data, so it does seem to work correctly now.

Please check other e-mails you will get to see if the problem comes back and please keep me updated. 

Thanks! Kind regards.

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Posted on the from Elisa B.
Leo L.
Leo L.
User
Author

Hi Elisa,

This weekend we receive 8 e-mails all the same as the attached mail. So the problem is still the same

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Posted on the from Leo L.
Incomedia
Elisa B.
Incomedia

Hi Leo, 

considering you had received my e-mail correctly reporting the data, I think that these are spam e-mails rather than actual e-mails by customers whose data are missing. You could try and update the ReCaptcha version and switch to version 3. You could alternatively have some old scripts in the imemail folder. 

Thanks! Kind regards.

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Posted on the from Elisa B.