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Leo L.
Leo L.
User

Contact form  en

Auteur : Leo L.
Visité 533, Followers 1, Partagé 0  

A few month ago the contact form was not working with captcha and customers could not send a message. But we only receive messages at that time with spam inside. In the last update this mistake was fixed.

But now we receive every day a lot messages =new contact= with nothing inside.

Anyone any idea how to stop it?

Posté le
11 RéPONSES - 2 UTILE
Incomedia
Elisa B.
Incomedia

Hi!

Do you mean only the users' contact details are missing? Is then the message reported an actual e-mail from the users, or is it a random text?

Thank you! Kind regards.

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Posté le de Elisa B.
 ‪ KolAsim ‪ ‪
 ‪ KolAsim ‪ ‪
Moderator

(It > En)  ... maybe there are no mandatory fields (*) so by simply clicking on SEND, empty emails would be sent...
... at least put the mandatory email field (*)...
...!... obviously if some time-wasting individual fills in the mandatory fields with fictitious data by clicking on SEND the email would be sent anyway...!...

.

ciao

.

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Posté le de  ‪ KolAsim ‪ ‪
Leo L.
Leo L.
User
Auteur

Hi,

Yes the contact details in these mails are missing. If a serious customer fill in everything and also the recaptcha the mail comes with the data. But we receive many empty contact mails every day again.

Best regards,

Leo

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Posté le de Leo L.
 ‪ KolAsim ‪ ‪
 ‪ KolAsim ‪ ‪
Moderator

... indeed,.   ...as said this is what happens without mandatory fields...

ciao

.

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Posté le de  ‪ KolAsim ‪ ‪
 ‪ KolAsim ‪ ‪
 ‪ KolAsim ‪ ‪
Moderator
Leo L.
I think all are mandatory email fields. ... ... ... 

... Yes ...

.

ciao

.

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Posté le de  ‪ KolAsim ‪ ‪
Incomedia
Elisa B.
Incomedia

Hi Leo, 

we just sent a test e-mail, can you please post a screenshot to show me what you got?

Also:

  • Please report the PHP version that is currently active
  • If the display_error PHP parameter is active, please disable it
  • On Step 5 > Upload the website to Internet > Parameters > E-Mail disable the option Allow sending from different senders

Thanks! Kind regards.

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Posté le de Elisa B.
Leo L.
Leo L.
User
Auteur

Hereby the test e-mail. The current version of PHP is 8.2 and there is on step 5 the allow sending to different senders is disabled.

Best reagards,

Leo

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Posté le de Leo L.
Incomedia
Elisa B.
Incomedia

Hi Leo, 

I see the e-mail reports all data, so it does seem to work correctly now.

Please check other e-mails you will get to see if the problem comes back and please keep me updated. 

Thanks! Kind regards.

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Posté le de Elisa B.
Leo L.
Leo L.
User
Auteur

Hi Elisa,

This weekend we receive 8 e-mails all the same as the attached mail. So the problem is still the same

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Posté le de Leo L.
Incomedia
Elisa B.
Incomedia

Hi Leo, 

considering you had received my e-mail correctly reporting the data, I think that these are spam e-mails rather than actual e-mails by customers whose data are missing. You could try and update the ReCaptcha version and switch to version 3. You could alternatively have some old scripts in the imemail folder. 

Thanks! Kind regards.

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Posté le de Elisa B.