WebSite X5Help Center

 
Raoul R.
Raoul R.
User

Sticky Button And Icon Failure  en

Author: Raoul R.
Visited 344, Followers 2, Shared 0  

As example for where it goes wrong: https://www.clubtaxi.nl/en/taxi-amsterdam-apeldoorn.html

The sticky button fails at a lot of pages (no finger), as well as the same green Icon ( no car aside menu, but sort of scale).

This is how it should look like: https://www.clubtaxi.nl/en/taxi-amsterdam-hilversum.html

A full new upload does not solve the matter. I deleted appsrecources folder from server, and all plugin folders, re-upload the full project, ending up with the same result.

What is the fix?

Posted on the
17 ANSWERS - 3 USEFUL - 1 CORRECT
 ‪ KolAsim ‪ ‪
 ‪ KolAsim ‪ ‪
Moderator
Best User of the month ESBest User of the month PT

(It > En) ... if you are talking about the green car symbol, it is actually not stable as it is subject to browser encoding...
... but it is nothing special, ... just use an image and the problem simply solves itself...

... anyway in this case the STAFF could tell you more...

.

ciao

.

Read more
Posted on the from  ‪ KolAsim ‪ ‪
Raoul R.
Raoul R.
User
Author

Thanks, is an idea (to consider any ways). Browser encoding might be the issue, but why the same pages at different devices and browsers? And there is a bit more to say about the issues aside results are the same on different devices + different browsers:

1) The issues appear together on a page, not alone. So either the page is correct as intended, or it shows the two issues, 

2) the issues do not appear in preview, meaning in preview all pages look correct.

Read more
Posted on the from Raoul R.
 ‪ KolAsim ‪ ‪
 ‪ KolAsim ‪ ‪
Moderator
Best User of the month ESBest User of the month PT

... the problem is occasional, it doesn't always occur, and in some cases it also involves the StickyBar...
... in Local Preview you probably won't notice it because it recovers the data from the cache faster...

.

ciao

.

Read more
Posted on the from  ‪ KolAsim ‪ ‪
Raoul R.
Raoul R.
User
Author

it is not occasional, I am looking at it for weeks now, and the pages affected remain the same, meaning the problem expands and none come back to normal. reason I requested today for help is that i tried everything else i could do my self, see the above. 

Read more
Posted on the from Raoul R.
 ‪ KolAsim ‪ ‪
 ‪ KolAsim ‪ ‪
Moderator
Best User of the month ESBest User of the month PT

...on my Firefox it works fine, but in reality as it appears it is not reliable...

.

Read more
Posted on the from  ‪ KolAsim ‪ ‪
Raoul R.
Raoul R.
User
Author

allo allo?

Read more
Posted on the from Raoul R.
Incomedia
Eric C.
Incomedia

Hello Raoul,
apologies for the delay.
Could I have a copy of your project so that I can take a closer look and replicate the issue?
You can export it in Step 5 - Export, choosing the “Export the project option” to generate an IWZIP file.
You can then upload the file with https://www.swisstransfer.com/ or similar services, and provide a download link at support @ incomedia.eu (without the spaces).
Thank you.

I would also like to ask for additional details about the Sticky Button issue: while the Font Awesome Icon showing a different icon was clearly visible on Chrome/Edge, the Sticky Button does lead me to the https://www.clubtaxi.nl/en/taxi-fare-calculator.html#GetQuote page, while if I have understood correctly the link does not work for you?

Eric

Read more
Posted on the from Eric C.
Raoul R.
Raoul R.
User
Author

yes, please note: I have to avoid using symbols like @ ë ï ä å and $ cause it causes issues in some browsers as well

the link does work, but the icon of the yellow finger pointing morphs in something that does look like alien text, at the same pages I am facing the issue with the green button. 

Open https://www.clubtaxi.nl/en/taxi-amsterdam-apeldoorn.html , leave page open, use new tab to visit say cnn.com, and watch what appears as sticky button. 

If you see one issue, the others is there as well.

Read more
Posted on the from Raoul R.
Raoul R.
Raoul R.
User
Author

as well, I have not witnessed responses like "I have the same issue". I am considering the possibility that the issues can be caused by the lack of rendering power of my pc. I am loyal to my gear and happy with blind typing being 100% precise, but perhaps I need a new mother board aka new pc. 

can it be?

fyi, the files are send

Read more
Posted on the from Raoul R.
Daniel W.
Daniel W.
User

My laptop is 2 years old and in Firefox browser the two icons are displayed as expected, but in Chrome and Edge these strange characters appear.

Read more
Posted on the from Daniel W.
 ‪ KolAsim ‪ ‪
 ‪ KolAsim ‪ ‪
Moderator
Best User of the month ESBest User of the month PT
Raoul R.
allo allo?

... on this page  https://www.clubtaxi.nl/taxi-amsterdam-den-haag.html  you have inserted EXTRA code "google_conversion" in wrong position and duplicated twice...
... remove from 2* (second) option (HEAD)
... maybe it could be the cause of some problem...

.

Read more
Posted on the from  ‪ KolAsim ‪ ‪
Raoul R.
Raoul R.
User
Author

Thanks, that is worth looking at.

but Eric C. be aware, the next issue that I would have brought up, is that these codes duplicate themselves without my doing.

recently i added hreflang etc codes, and I noticed that same codes appeared in after opening and before closing head.

than when I closed the project and restart project, the changes were 99% that things were on the mentioned lines again.

did not made the connection yet, but please be aware of this bleep in the system.

thanks for the thinking and looking, will dive into it before going to bed.

Read more
Posted on the from Raoul R.
Raoul R.
Raoul R.
User
Author

I thought I was better in conecting the dots, thanks again

Read more
Posted on the from Raoul R.
Raoul R.
Raoul R.
User
Author

Not confirming it is solved, not yet

Read more
Posted on the from Raoul R.
Raoul R.
Raoul R.
User
Author

KolAsim , you are a legend, Eric E., For your info, It has not caused issues in the past, now it does. If you want a copy of the project from the past: I am happy to share more files. But I am convinced that KolAsim got me on the right track. Some work to do, but I am happy to spend the effort. I keep this as unsolved, to give KolAsim, the credits. Eric E., if you want I can send you a file of an older version, I trust you will be able to track where settings became a problem, if not, a copy of an older upload with backups should do. 

And fyi, to  be on the safe side: I always entered codes before closing head, only after direct instructions of a developer i did things like after opening head.

<link rel="canonical" href="https://www.clubtaxi.nl/taxi-amsterdam-aalsmeer.html">
<link rel="alternate" href="https://www.clubtaxi.nl/taxi-amsterdam-aalsmeer.html" hreflang="x-default"/> <link rel="alternate" href="https://www.clubtaxi.nl/en/taxi-amsterdam-aalsmeer.html" hreflang="en-GB"/> <link rel="alternate" href="https://www.clubtaxi.nl/taxi-amsterdam-aalsmeer.html" hreflang="nl-NL"/>

Happy man, is me!

Eric E: let me know if you need more files. My problem gets solved, or after at least after a bit more time sorting things out. Thanks KolAsim!!

Read more
Posted on the from Raoul R.
Raoul R.
Raoul R.
User
Author

I looked at an older version, and the google conversion code is to be found at the same spot..... Never caused issues in the past. And last weeks the schema.org script, the travelAction, moved from place to place. Meaning found on 2 places, close project, and back to 1 place; before closing head.

Thanks all.

Read more
Posted on the from Raoul R.
 ‪ KolAsim ‪ ‪
 ‪ KolAsim ‪ ‪
Moderator
Best User of the month ESBest User of the month PT

... I checked, now it's OK ... and I see that now it works well ... bye and good work...

.

ciao

Read more
Posted on the from  ‪ KolAsim ‪ ‪