Custom domain name expired with no notice from Websitex5 
Author: Terrance O.
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I went to read my emails this morning and found my custom webspace has expired without notice (via email) with no option to reactivate it. I did have an option to activate a default webspace (given by websitex5), which I am doing. Now I will need to transfer my old custom webspace name to this newly activated webspace as quickly as possible since my website and email server are now offline due to this lack of communication by Websitex5.
What do I need to do to expedite this operation? My original webspace name is https://crann-na-beatha.com I need this webspace name assigned to my newly activated webspace https://terrance-o.websitex5.me ASAP.
Posted on the
Incomedia employees will not be online again until Monday during office hours in Italy.
Author
I expected as much. Hopefull they will help me with this as soon as they get in.
Hello Terrance,
I am sorry about the issue, it is likely that our automated notifications about the hosting space's expiration were flagged as spam or otherwise blocked.
It would be possible to move the domain to your newly activated web space, but please keep in mind what doing so would mean having to re-create the e-mail address associated with your domain, and your e-mails stored there would be lost.
If you have e-mails that should be maintained, the best option would be to go ahead with the extension of the hosting currently associated with crann-na-beatha.com
https://go.websitex5.com/licence/renew_h_pro?HID=73339&CUSTOMERID=1414975
Author
From what I'm reading here in your email, and from what I'm seeing on my dashboard, I have two webspaces, or I did anyway. If I transfer my domain to this webspace, https://terrance-o.websitex5.me, I would lose any emails on the email server I had before. My question is this. If I opted to do this, would this webspace; https://terrance-o.websitex5.me be renamed to https://crann-na-beatha.com ? My website DNS is set for https://crann-na-beatha.com . Would I have to change all of my DNS parameters on all of my platforms linked to this domain?
Hello Terrance,
what DNS parameters are you referring to?
The domain crann-na-beatha.com is registered with us and not redirected from another registrar, so usually there are no interventions regarding the DNS records.
You currently have one active hosting space, expiring in march, and another that has expired but is still in its Grace period and so can still be extended.
It is possible to move the domain from the hosting in Grace status to the active one, but as I said this would imply losing your e-mails.
Would you still like to go ahead with this?
Otherwise, it is still possible to extend the expired web space through the buylink I posted earlier.
Author
I understand. I don't have any serious emails that I can't afford to lose on the old email server space so moving the domain to the active hosting space makes better sense. I would like to consolidate what I have and just renew as needed one webspace and domain as needed. Please make the transfer as soon as you can and I will keep checking back here during my day to hear back from you when its completed. My main concern is my website that is now down. I would like to be able to bring that back online as soon as possible. I can redirect any emails I still have on the old server. Thank you.