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Cliff B.
Cliff B.
User

Takes minutes to open a text object?  en

Author: Cliff B.
Visited 37, Followers 1, Shared 0  

Is it just me, or does Incomedia WebSite X5 Pro, as of the latest update, suddenly decide to take ages - and I mean minutes not seconds - to open a simple text box to edit?

Twice I found myself crashing out of the program and restoring a backup of the site because I honestly thought the program had hung. Right now I started this post up and have forgotten what I meant to write in the text box by the time it finally opened :(

What the heck's going on, I wonder? what is Website X5 Pro DOING all this time???

PC is a laptop but not ancient:

Intel(R) Core(TM) i9-14900HX 2.20 GHZ

32.0 GB RAM

Windows 11 Pro (23H2 latest update)

nVidia RTX 4080 Mobile chipset.

Incomedia WebSite X5 Pro 2026.1.3

Any hints, tips, or polite suggestions welcomed.

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2 ANSWERS
Cliff B.
Cliff B.
User
Author

A quick update - the same delay can occur opening an empty (newplay placed) image file too. If anything the delays are getting longer - or WebSite X5 Pro has crashed. It's hard to tell with this update. I'm waiting for the program to close now...

I need a "crying" emote for this post :(

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Posted on the from Cliff B.
Incomedia
Eric C.
Incomedia

Hello Cliff,
I am sorry about the issue.
This has not been reported recently, so I do not believe it is necessarily associated with the software update.
If you try to edit a Text object in a different project, do you notice this same behavior, or is it occurring only on a specific project?
I remain available.

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Posted on the from Eric C.